Adult Community Learning Privacy Notice

We only collect information when required by law, funding rules, or to support your learning. This includes:

• Personal details: name, address, date of birth, contact information
• Demographics: ethnicity, gender, disability, employment status
• Learning records: enrolment details, attendance, support needs, results
• Safeguarding details: emergency contacts, photo consent, disclosures
• Health information: medical needs that may affect your learning
• Feedback: comments, compliments or complaints you submit

Some data may also be collected during course enquiries or IAG (Information, Advice and Guidance) sessions, with your consent.

We use your information to:

• Deliver learning and support services
• Confirm your eligibility for funded courses
• Monitor progress and service quality
• Provide advice and guidance
• Meet legal and funding obligations
• Reach people who face barriers to learning

We may share your data with:

• Funders: Education and Skills Funding Agency (ESFA) and West Midlands Combined Authority (WMCA)
• Exam boards: to register you and issue results
• Council departments: to respond to your requests or support service development
• Approved third parties: like Adobe Sign, for digital signatures

We never sell your information. We will only contact you about courses if you have given us permission.

We process your data under the UK GDPR using the following legal bases:

• Consent: when you agree to receive communications
• Contract: when you enrol on a course
• Legal obligation: to meet statutory and funding rules
• Public task: to deliver publicly funded education
• Legitimate interest: to improve services (when this doesn't override your rights)

We use Adobe Sign to securely collect e-signatures. Your data is handled in line with GDPR. Signed forms are deleted from Adobe Sign after 2 days. You will receive a copy by email.

Need another copy? Contact our Enrolment Officer.

For further information on Adobe Sign please view the Adobe Sign Privacy Policy

Your data is stored on secure Dudley Council systems within the UK. We have strict policies, training, and technical protections in place. Only staff who need access to your data can see it.

Third-party providers must follow our security standards and sign data protection agreements.

• Learning records: kept for 12 years
• Adobe Sign forms: deleted from the system after 2 days

Data is then securely destroyed in line with funding and legal rules.

You have rights over how we use your personal data. You can:

• Ask for a copy of your data

To make a request for your personal information, contact the Council’s Corporate Information Governance Team at information.governance@dudley.gov.uk or by calling 0300 555 2345 and asking to speak to the Data Protection Officer.

You can also:

• Ask us to correct anything wrong
• Ask us to delete your data (in some cases)
• Limit or stop how we use your data
• Ask to move your data to another provider
• Withdraw consent (where we rely on it)

To do any of the above, contact us using the details below:

Email: acl@dudley.gov.uk
Telephone: 01384 818143