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Social care public information leaflets

Dudley borough is a large and diverse area with a multi-cultural population. The directorate aims to ensure that information on its services is communicated in the most appropriate way to those people within the borough who, because of their ethnic background or visual or hearing impairment, require information in a different language or format.

For further information see links below or contact 01384 815822.

The council’s Equality and Communication Services also provides an interpretation service. They can be contacted on (01384) 813400 or 813401.

All English language leaflets are listed below.

If you would like any of this information in audio format, large print, Braille or translation into your own community language please phone the equality and diversity unit on 01384 813400

Care and Support - Key general information leaflets

  • A guide to adult social care and support in Dudley Published August 2018 - This booklet provides you with a guide to the advice, practical help and support that is available from Dudley Council to help you, a relative or friend, to live as independently as possible, successfully, in the home of your choice.

  • A guide to adult social care and support in Dudley - Easy Read Published April 2018 - This booklet provides you with an easy read guide to the advice, practical help and support that is available from Dudley Council to help you, a relative or friend, to live as independently as possible, successfully, in the home of your choice.

  • A guide to adult social care and support in Dudley Large Print Published February 2018 - This booklet provides you with a guide to the advice, practical help and support that is available from Dudley Council to help you, a relative or friend, to live as independently as possible, successfully, in the home of your choice.

  • Arranging and paying for care and support while living in your home Updated August 2018 - This booklet explains the help you can get from us to assess your social care needs and help you plan the care and support you may need, while you remain living in your home.

  • Keeping adults safe from abuse and neglect - Updated November 2016 - This booklet explains how we keep adults across Dudley borough safe from abuse and neglect. It tells you about types of abuse and neglect that can happen to adults and how to report this.

  • Keeping adults safe - Easy Read - Updated November 2016 - An easy read guide to keeping all adults safe.

  • Support for Carers Published June 2018 - This booklet provides you with a guide to the advice, practical help and support that is available to carers living in the Dudley Borough.

  • Easy read - Support for Carers Published November 2016 - This booklet provides you with a guide to the advice, practical help and support that is available to carers living in the Dudley Borough.

  • Support for Carers LARGE PRINT Published January 2016 - This booklet provides you with a guide to the advice, practical help and support that is available to carers living in the Dudley Borough.

  • Arranging and paying for residential and nursing home care Updated May 2017 - This booklet provides information for people who are thinking about moving into a residential or nursing care home - including the financial arrangements.

  • Self-funding residential and nursing home care Published September 2018 - This booklet provides information which is written for people who are living in a residential care home, or a nursing home and are paying the care home fees themselves, as a self-funder. That means they are contracting directly with their care home provider and paying their fees privately themselves (that is - Dudley Council is not involved in paying for their care).

Specialist areas of support available to you

  • Autistic Spectrum Conditions Published November 2013 - Information, services and opportunities for adults and families affected by autism living in Dudley.

  • Blue Badge Scheme Updated March 2014 - Information and advice on how to obtain a disabled persons car park badge.

  • Brain Injury Published December 2012 - Information about services from Dudley Brain Injury Service for people who have a brain injury, their family and carers.

  • Deaf Support Service Published May 2018 - This booklet explains the help and support that people who are hard of hearing, deaf or deafblind can get from Dudley Council’s deaf support service.

  • Direct Payments - to meet your social care needs Updated April 2017 - Direct payments are made to people for them to use to meet their social care support needs. They give more choice and control over how support is provided and can give you, your family and carers more flexibility and independence.

  • Direct Payments - employing staff Updated April 2017- If you choose to directly employ your own personal assistant you will have a number of responsibilities as an employer and need to make sure that you are a good, competent employer.

  • Direct Payments - using a care agency / other services Updated November 2016 - You may use your direct payments to have your care support provided through a care agency or other care provider. The agency is responsible for managing the staff and will pay their wages.

  • Assisted Living Centres Published May 2018 -This booklet outlines the support that is available from the Dudley Council’s two assisted living centres.

  • Dudley Falls Prevention Service Published March 2017 - This booklet explains the help that is available to older people (aged 65 and over) from our falls service.

  • Dudley Telecare Service - an information guide Published April 2016 - The Dudley Telecare Service is a fully integrated alarm service, offering a whole range of supportive Telecare solutions. Our aim is to enable people to continue living safely, securely and most importantly independently.

  • Dudley Telecare Service - a summary Published October 2017 - A summary guide to the Dudley Telecare service for residents.

  • Dudley Telecare Service - a carer's guide Published August 2018 - Dudley Telecare Service provides a range of telecare alarm solutions, which can really help to provide some independence to those being cared for, as well as giving carers some relief and a real peace of mind.

  • Dudley Telecare Service - a carer's guide - large print Published March 2014 - Dudley Telecare Service provides a range of telecare alarm solutions, which can really help to provide some independence to those being cared for, as well as giving carers some relief and a real peace of mind. (For best results print on yellow paper)

  • Enabling community support Published July 2018 - This booklet outlines the help and support that is available from Dudley Council's 'enabling community support' service for older people aged 60 plus.
  • How to access your personal information Published November 2010 - Dudley's Social Care Services provide a wide range of services to the public. In order to provide these services it is necessary to collect information about you and to keep detailed records.
  • Living Independently Published February 2012 - Living independently is a free service, available for up to six weeks, for adults who need help regaining or maximising their independence to enable them to continue living in their own homes.

  • Living Well, Feeling Safe Updated September 2018 - The living well, feeling safe service is a partnership of council and other organisations and charities, working together in Dudley borough to support vulnerable and older people to keep well, safe and secure in their own homes.

  • Living Well, Feeling Safe online October 2015 Online self assessment tool – produce your own personalised report with recommended products and services

  • Living with Dementia Published November 2017 - Support and services for people with dementia and their carers

  • Physical or sensory disability support - a guide to Queens Cross Network Published July 2012 - This booklet outlines the facilities on offer at the council's support centre for adults, who have a physical and, or sensory disability and who live independently at home.

  • Services to help after discharge from hospital or intermediate care Published January 2017 - This booklet outlines the council’s adult social care services which can help you after you have been discharged from hospital, or from an intermediate care bed.

  • Single-handed care Published September 2018 - This booklet explains all about single handed care – where care and support is provided to a person by a single carer, often using specialist equipment. There are lots of benefits to this approach for the person receiving care and support. 
  • Urgent care crisis intervention for adults at home Published January 2017 - This booklet explains the support available to adults living at home in Dudley borough in need of urgent crisis support, which will help them to continue living successfully at home.

  • Vision Support Service Published August 2014 - If you have sight problems we can help. We can help you to make the most of your visual ability and provide support to help you live independently.

Care and Support - Having your say

Care and Support - Where can I live

  • Home Improvement Service - a guide Published January 2011 - We help homeowners and private rental tenants throughout Dudley Borough, to repair, maintain or adapt their homes, enabling them to continue living independently in warm, safe, secure, well maintained homes.

  • Adaptations Published May 2018 - This booklet provides information for people looking to adapt their home to better suit their needs, or the needs of a member of the household, which arise from a disability, illness or health condition.

  • Sheltered Housing - an information guide Updated July 2016 - Our aim is to help people live fulfilled independent lives within a safe, secure, homely environment with the support of a supported living co-ordinator

Care and Support - Keeping safe

  • Deprivation of Liberty Safeguards (DoLS) - Updated November 2016 - These safeguards relate to people who are placed in care homes or hospitals for their care or treatment and who lack mental capacity.