If you or someone you care for is assessed for adult social care support you will be contacted by a Welfare Benefits Officer as part of the social care assessment process. If this doesn’t happen automatically please contact the Access Team.
The Welfare Benefits Officer will:
- offer a benefits maximisation service to help you claim any benefits you may be entitled to.
- if appropriate, carry out a financial assessment to work out how much, if anything, you should pay towards the cost of your support. Request an Assessment
Vulnerable individuals who have support from other agencies may be able to access benefits advice through their supporting agency.
Our Benefits Advice Line will reduce to one day per week - Tuesdays - from week commencing 4 August 2025.
If you require assistance, please call 01384 815002 between 9.30am to 1pm, and 2pm to 4.30pm.
We regret to inform you that our service will close on 22 August 2025.
