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Essential Maintenance

Due to essential maintenance, our estore payment system will be unavailable at different times between 8am and 4pm on Sunday 14 April. We apologise for any inconvenience this may cause.

Do you provide care or support to a parent, child, partner, relative, neighbour or friend who has an illness, disability, addiction or is older and frail? If the answer is yes, then you are a carer. There's lot of support available from Dudley Carers Hub.

Dudley Carers Hub

Dudley Carers Hub and Wellbeing Service, run by Dudley Council, supports unpaid carers of all ages.

Dudley carers hub logoWe offer information, advice and a range of support to anyone caring for a family member or friend. Many people who provide care often do not recognise themselves as a carer, and aren't aware of the support available to them.  We aim to empower carers to make informed choices and provide specialist advice and support including: 

  • Information on financial and legal rights
  • Advice on respite services
  • Advice on accessing social care and health and wellbeing services
  • Emotional support
  • A specialist Dudley Young Carers Service
  • Support with getting out and about, including social groups and carers groups
  • Help with arranging a carers assessment
  • Specialist training courses for carers

There are two hubs located at Queens Cross Network in Dudley and Brett Young Centre in Halesowen.

Call or email us for more information or to book an appointment.

We are open 9am-5pm, Monday to Friday.

If you need support outside these hours you should call Dudley's adult social care emergency duty team.
We are open 5pm - 9am, Monday to Sunday, including Bank Holidays.

Information to help young carers (under the age of 18 years) is available

As a carer it is important that you look after your own health and wellbeing

Peace of Mind emergency card scheme

Should something happen to you, you can have peace of mind that the person you care for will be supportedAny carer living in the Dudley borough who supports an adult can join the basic scheme, contact the Dudley Carers hub to apply.

How does it work?

  • Your information is recorded on the Dudley Telecare service database
  • We send you a card and key fob with your unique code number and emergency telephone number
  • If you, the carer, have an emergency they will contact your nominees to inform them support is required

Download our contingency planning toolkit or call 01384 818723 to request a paper copy.

Benefits advice

Benefits advice is important for many carers. Dudley Carers Hub can give some basic benefits advice but take a look at the council's Benefits page for more detailed information.

Adult social care in Dudley portal

A quick and easy way for anyone living in Dudley borough to find out all about adult social care and support. Dudley Adults Portal includes a dedicated area for carers. Carers can access information and support, including registering as a carer and completing a carers self assessment online.

Professionals can also use the portal as there is a dedicated area for them to use - so it truly is a one stop shop.

Unicorn Centre

The Unicorn Centre, near Stourbridge, is a specialist resource for people with profound and multiple learning disabilities and complex health needs.

The centre is fully accessible and equipped with innovative technology. Facilities include:

  • sensory rooms
  • state-of-the-art music room
  • wet and dry art rooms
  • sensory garden
  • Changing Places facility (also available to the public)

Newsletter and e-bulletins

Carers registered to the hub can subscribe to our newsletter, The Dudley Carer. It provides lots of up to date, useful information, tips and hints for local carers. It is published three times a year.

For the latest edition see download link below.

Dudley Council also produce a weekly adult social care e-bulletin via Making it real in Dudley. Register for this service.

Carers Together Drop in Support at Brett Young

Carers can drop in to our weekly carers sessions held at our Brett Young hub. There are a range of information sessions and activities for people to participate in if they wish, including:

Wellbeing Wednesday’s  – wellbeing advice sessions, dementia carers group, monthly reminiscences café

Time Out Thursday’s  - including Tea & I.T. (digital and online support), Wellbeing and Relaxation  

 Brett Young Carers Hub, Old Hawne Lane, Halesowen, B63 3TB. Call 01384 818723

What's on

There's lots going on for carers, from fish and chips on a relaxing cruise down our canal network, to informative sessions on how to 'get connected' to technologies and services to help make your caring role easier, to weekly social meet ups, there is something for everyone. There is a regular programme of weekly and monthly activities and get togethers.  

We have launched some new carers groups for 2024, these include an evening carers cafe, a memory lane cafe, a carers crafting group and a carers pilates course.

We also hold regular information drop in sessions for carers to learn more about things that are important to carers such as planning for the future, or understanding benefits. You can find out more about these sessions on the downloads below.

Carers and professionals can sign up to receive a monthly activities programme - just give us a call or drop us an email.


Online support for carers across Dudley borough from Mobilise - working in partnership with Dudley Carers Hub. Sign up to receive free online support from Mobilise and join a supportive community especially for carers.

Options+ leisure card

If you receive Carers Allowance or another qualifying benefit, the Options+ Card entitles you to discounted rates at local leisure centres.

'Caring For Me and You'

Caring for Me and You is a self-management course for adult carers with long-term health problems including stress and tiredness. It aims to help carers to:

  • learn new coping skills
  • develop confidence
  • meet other people who share similar experiences

You can email

Respite and short breaks

Find out more about respite and short breaks support for carers.

Contact Us

Queens Cross Carers Hub
Wellington Road
(by appointment only)

Brett Young Carers Hub
Old Hawne Lane
B63 3TB