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Bereavement Services Rules and Regulations

These rules and regulations are a necessary requirement for the management of Dudley Metropolitan Borough Cemeteries and Crematoria. Every effort has been made to avoid restricting the rights and choices of the individual. Therefore, these regulations have been prepared with a balance between individual rights/information and the need to regulate for safe and tidy grounds. For example, the prohibition of glass and breakable items is based on these items becoming a hazard when mowers are used. It is not based upon aesthetic considerations.

Charter for the Bereaved

The Institute of Cemetery and Crematorium Management has produced the Charter for the Bereaved specifically to improve funerals.

The content of the Charter is based on the experiences of cemetery and crematorium managers with bereaved families. Professional and charitable groups involved with the bereaved have also been consulted. Regrettably, the Charter has not been supported by organisations representing funeral directing and embalming. It is hoped that their support can be obtained at some stage in the future to enable rights to be offered when these professionals are employed.

With regard to regulation the Charter for the Bereaved gives the following rights:

  1. You have a right to be given a list of regulations used by the Dudley Metropolitan Borough Council (as shown in the documents attached at the bottom of this page)

  2. You have a right to be given a written explanation why a particular regulation has been used to restrict or otherwise influences your rights.

A reference copy of the Charter can be borrowed and an eight page summary version is available free of charge from both cemetery offices.

Currently available are 2 format of Rules and Regulations. Please click the below links to view or download the rules and regulations in full.

If I am not satisfied how do I complain?

If you feel we have failed to provide you with good service, please contact us and we will endeavour to resolve any concerns you may have. We also have a formal complaints procedure.

Where you remain dissatisfied, you can utilise the Council’s complaint procedure and the grievance procedure available under the Charter for the Bereaved. Further information on these procedures is available upon application.

Useful Information

Contact

Gornal Wood Cemetery and Crematorium, Bereavement Services, Chase Road, Gornal Wood, Dudley, West Midlands, DY3 2RL

Telephone 01384 813970  Fax 01384 813971

Opening Hours Gornal Wood Office: Monday to Friday 09:00 to 16.30  Please note offices are closed weekends and Bank Holidays

General Contact Form