A complete list of opening times and emergency contacts for Dudley during the festive season, 2023-2024.
Emergency Contacts
- Children's and adult care services emergency duty team 0300 555 8574
- Emergency housing repairs 0300 555 8283 (Please Note: reports made online or via the app will not be addressed until 3rd January)
- Callpay 0300 555 7000
- Dudley Council Plus 0300 555 2345
Christmas services & opening times
Dudley Council Plus phone lines will be closed from 25 to 27 December and on 1 January. Self-serve online services will be accessible as normal.
The Repairs Management centre will be open for emergency repairs only from 23 to 27 December and 30 December to 1 January. Normal service will resume from 28 and 29 December and from 2 January.
To report an emergency repair during this period, please call 0300 555 8283, as our online facilities will not be actioned until 2 January onwards.
Some households will have altered collections for waste and recycling over the Christmas and New Year period.
All collections due between 26 December and 5 January will move back a day. Collections due on 25 December will now be collected on 23 December.
A full list of Christmas waste and recycling collection dates is available on the Dudley Council bins and recycling page.
The Household Waste and Recycling Centre (tip) in Stourbridge will be closed on Christmas Day, Boxing Day and New Year's Day.
The HWRC will also be operating reduced hours on Christmas Eve and New Year's Eve, when the site will close at 1pm. The final booking slot on both days will be 12.50pm.
The pop-up tip on Lister Road in Dudley will be open on Saturday 13 January.
The register office will be closed from 24 to 27 December and on 1 January. The service will be available for death registrations only from 28 to 31 December. Normal business resumes from 2 January.
Dudley borough libraries and Dudley Archives will be closed from 25 December to 29 December and 1 January.
Dudley Museum at the Archives will be closed from 23 December to 3 January.
The grounds of Himley Hall and Park will remain open throughout the festive season from 7.30am to 5pm.
The South Wing Coffee Lounge and Galleries will be closed from 24 December to 27 December and 1 January. The lounge will reopen on 2 January at 9.30am.
Duncan Edwards, Crystal and Halesowen leisure centres and The Dell Stadium will be closed on Christmas Eve, Christmas Day, Boxing Day and New Year’s Day.
The Dell Stadium will also be closed from 30 December to 31 December.
For more information, please visit the DB Leisure website.
Our children, adult and community services offices will close at 5pm on 22 December until 28 December, and also on 1 January.
Support centres
Day Centre Services will be available on 28 and 29 December as normal.
Local family hubs
Local family hubs will close for the Christmas break from 5pm on Friday 22 December and will reopen on Tuesday 2 January at 9am.
If you need to contact a local family hub during the Christmas period, two of the hubs in Coseley (tel. 01384 813096) and Stourbridge (tel. 01384 818780) will be open on 28 and 29 December from 9am to 5pm.
To contact children's or adult social care services in an emergency or when offices are closed, please call the Emergency Duty team on 0300 555 8574.
Approved Mental Health Professionals Service
The Approved Mental Health Professionals (AMHP) hub accepts requests for Mental Health Act (MHA) assessments 24/7, 365 days per year. They can be contacted on 01384 814400.
Any queries for Mental Health social work teams should be directed to the Emergency Duty Team out of hours and on bank holidays.
Useful Contacts
- NHS - 111
- Dudley (NHS) Mental Health Crisis Resolution & Home Treatment Team (24hrs) – 0800 008 6516 or text 07860 025 281
- Dudley (NHS) Child and Adolescent Mental Health Service (CAMHS) – 01384 324 689
- Dudley MIND – 01384 442938
- Black Country Foodbank – 01384 671250
- Gas Emergency Helpline – 0800 111 999
Gornal and Stourbridge cemeteries and grounds are open during the Christmas period from 9am to 4.30pm. The book of remembrance and flower rooms are open from 9am to 4pm.
The borough crematoria and offices will be closed from 25 to 27 December and 1 January.
Payments can be made by debit or credit card by calling Callpay on 0300 555 7000 or online payments and enquiries.
The Red House Glass Cone will be closed from 23 December to 1 January.
Services including residential care, sheltered housing, home care and telecare will continue to operate during the festive season.
The Carers Hub and advice line will be closed from 25 December to 27 December. Opening times on 28 December and 29 December will be from 9am to 4.30pm.
The Crystal Gateway dementia day centre and Queens Cross Network will be closed from 23 December to 26 December, then on 1 January. All attendees to the centres have been informed in advance of this closure.