Dudley Council
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Accessibility Statement for Dudley Civica Pay eStore

This accessibility statement applies to Dudley Civica eStore.

This website is managed by Dudley Metropolitan Borough Council and the technical solution is provided by an external 3rd party supplier. 

This accessibility statement for the Dudley web site and sub-domains contains full details on feedback, how to report issues and the enforcement procedure. Below covers specific technical information and compliance status for the Dudley Civica Pay eStore.

Technical information about this website’s accessibility

Dudley Metropolitan Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below;

Non-accessible content

The content listed below is non-accessible for the following reasons on the Dudley Civica Pay eStore.

The site is provided to us by an external supplier. Discussions are underway for correcting the issues below.

Non-compliance with the accessibility regulations

  • A 1.3.1 Input field has no description
    40 instances - In discussions with 3rd party supplier.
  • A 1.3.1 Element ID is not unique
    40 instances - In discussions with 3rd party supplier.
  • A 1.3.1 Label is not connected to a from control
    40 instances - In discussions with 3rd party supplier.
  • A 1.3.1 Text area has no description
    38 instances - In discussions with 3rd party supplier.
  • A 2.4.4 Image link is missing alternative text
    40 instances - In discussions with 3rd party supplier.
  • A 3.3.2 Input field has no description
    40 instances - In discussions with 3rd party supplier.
  • A 3.3.2 Text area has no description
    38 instances - In discussions with 3rd party supplier.
  • A 4.1.1 Element ID is not unique
    40 instances - In discussions with 3rd party supplier.
  • A 4.1.2 Input field has no description
    40 instances - In discussions with 3rd party supplier.
  • A 4.1.2 Text area has no description
    38 instances - In discussions with 3rd party supplier.

Disproportionate burden

We are in discussions with the 3rd party supplier and at this point do not have a set list of how the issues are to be addressed.

Content that's not within the scope of the accessibility regulations

  • The regulations do not require us to fix office documentation published before 23rd September 2018 if they are not essential. 

What we're doing to improve accessibility

The Dudley Civica Pay eStore site is monitored for accessibility by an automated tool;

  • SiteImprove - a subscription service that also includes analytics, quality assurance for all pages. SiteImprove provides three levels of accessibility warnings based on the WCAG 2.1 Criterions are divided into errors, warnings and reviews.
    Dudley Civica Pay eStore is currently marked at 60.7/100 for accessibility compliance.

This tool is regularly monitored and issues addressed when identified.

Preparation of this accessibility statement

This statement was prepared 14th September 2020.

The Dudley Civica Pay eStore is tested weekly using the SiteImprove subscription service.