Dudley Council
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There are many ways you can pay your business rates.

Direct Debit

The safe, quick and easy way to pay, with a full guarantee against errors. 

To pay by direct debit please download and complete the mandate form below and return to us at the address on the form. Alternatively you can request for a form to be posted to you

Benefits of direct debit

  • Saves You Time - No more queuing to pay, no more cheques to write!
  • Saves You Money - No more stamps to buy or envelopes to find!
  • Lower Administration Costs - Help to keep the business rates as low as possible by reducing handling costs.
  • Gives You Peace Of Mind - Your bank/building society makes sure your bill is paid on time.
  • Payment For Someone Else

Setting up

Setting up a direct debit to pay your business rates in monthly instalments is simple, call 0300 555 8000 to sign up over the phone, or just complete and return a direct debit instruction. To obtain an instruction form:

  • there should be one at the bottom of your last bill
  • contact us on 0300 555 8000 or fill in our online form and we will send one to you

You will be notified of the amounts to be debited at least 14 days before the first payment date. If you have any queries about the direct debit scheme, please telephone 0300 555 8000 (for quality and training purposes calls may be recorded and monitored), contact out billing team using the form below or visit the Direct Debit website.

General Enquiry - Direct Debits

Direct debit guarantee

  • This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
  • If there are any changes to the amount, date or frequency of your Direct Debit, Dudley Council will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Dudley Council to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
  • If an error is made in the payment of your Direct Debit, by Dudley Council or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Dudley Council asks you to.
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

Online With A Debit or Credit Card (24 Hours A Day)

WebPublic allows customers to make online bill payments in a safe and secure environment. If you have a debit or credit card you can now pay your bill via the Councils online payments system.

By Phone With A Debit or Credit Card (24 Hours A day)

Just ring CallPay on 0300 555 7000 when a payment is due. Please have your account number and debit or credit card ready when calling.

Home/Telephone Banking

Just call your bank and quote:

  • Account Name: Dudley Metropolitan Borough
  • Bank: HSBC, High Street, Dudley
  • Sort Code: 40-19-28
  • Account Number: 20950688

A reference must be also be quoted to enable us to identify you. This will be your business rates account reference prefixed with 15 - e.g. -1512345671

In Person

Cash only payments can be made at Dudley Council Plus.

Paying by 12 Instalments Share

You now have the option to pay your business rates over 12 instalments rather than the usual 10. The number of instalments you will get depends on when you register to extend your payments.

Alternatively, call 0300 555 8000 between 8:30am and 5pm, Monday to Friday.

Once requested, you will be given 12 monthly instalments for future financial years unless you tell us otherwise.  Please note that, if you take up this option, the usual enforcement arrangements will still apply if payments are not kept up to date.