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Dudley Council the historic capital of the Black Country
Dudley Skyline

Creditors: Frequently Asked Questions


Can I have a copy of Remittance advice

Please click on the email link below to request

  • a copy of Remittance Advice Creditor Services
  • Arrange  for Purchase Orders to be sent electronically
  • Arrange for Remittance Advice to be sent electronically

Email Creditors Services

alternatively telephone 01384814825.

What is the payment related to?

Please ring Creditor Services on 01384814825

When will I receive payment?

You will need to contact the department the order was received from or who the invoice was addressed to.

When are your payment runs?

BACS runs are done Monday to Thursday. Cheque runs are done on Tuesday; cheque are posted the following day.

Can I receive payments by BACS?

Yes. Please let us have your bank details in writing to Creditor Services using the contact details below. We cannot accept bank details verbally.

My address has changed, how can I notify you?

You can contact us by writing to us or notify us online. Use the link at the top page to open from on which you can supply details.

Contact Details