Rogue Traders pretend to be legitimate trades or sales people offering goods, repairs, services and maintenance to homes and gardens, but with the intention of obtaining money and no real intention of providing anything in return. Any work that is actually carried out is often poor quality and likely to be massively overcharged. When problems arise they are often difficult to trace because they are highly mobile, have no fixed business address and often do not leave any paperwork or contact details.
Rogue traders can target anyone, anywhere. However, certain areas within the Dudley Metropolitan Borough have been identified as being at a higher level of risk of doorstep crime. These areas have been called No Rogue Trader Zones and Dudley Trading Standards have taken steps to provide increased awareness to consumers in these areas.
Trading standards will investigate any possible rogue traders. The quicker we find out about your complaint, the more we can do!
A rapid response procedure exists, whereby Dudley Trading Standards and the Police will attend a rogue trader incident immediately in certain circumstances
Rapid response is provided Monday to Friday 9am to 5pm subject to available resources.
In the following circumstances Dudley Trading Standards will aim to be on site anywhere in the Dudley Borough within 1 hour provided:
The trader/offender is still present at the householder’s home
The trader/offender has left, but is believed to be nearby
The trader/offender has left, but is expected to return
Notification by a bank or building society that an elderly/vulnerable person has been taken by a trader/offender to draw out a large amount of cash for work on their home
The householder is particularly distressed/vulnerable and needs urgent victim support
The trader/offender has left, but there is a need to attend to secure evidence which may otherwise be lost
If you think you may have been a victim of a bogus caller or doorstep seller you can report the matter to us on the Bogus caller hotline 01384 812045.
See the following leaflets for further information on:
Scams are misleading or fraudulent schemes designed to cheat businesses and consumers out of money. They take many forms but typically bogus and fraudulent offers sent by post, telephone or email. These include, fake lottery and prize draw wins, online dating, computer support, get-rich-quick investment cons and ‘miracle’ health cures are just some of the tricks used by scammers.
If you, a family member or friend think you may have become a victim of a scam you can report the matter to us via the below links: