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Rogue Traders and scammers pretend to be legitimate traders or sales people offering goods, services or repairs, but with no real intention of carrying out anything in return for your money.

Rogue Traders

Any work that has been carried out by a rogue trader is often poor quality at an extortionate price. You may find that problems may arise further down the line, or that you simply are not happy with the quality of work given. When this occurs, it is often difficult to trace the traders because they are highly mobile, have no fixed address, and do not leave any paperwork or contact details for you to get in touch with.

Rogue Traders can target anyone and anywhere, including on your door-step. Although door-step selling is not illegal, you are urged to be vigilant and never allow anyone access in to your home you do not know.

There are certain areas within the Dudley borough that are now ‘No Rogue Trader’ zones. We have taken steps to provide increased awareness to consumers in these areas, including signs to deter any of these rogue traders.

What will happen if I make a complaint?

We will investigate any rogue traders reported. The quicker the report is submitted, the more we can do to help in the hope that the traders are still in the area or nearby.

Under certain circumstances Dudley Trading Services or the Police will attend a rogue trader incident within the hour of being reported.

Rapid Response Service

Rapid response is provided Monday to Friday 9am to 5pm subject to staff available.

We will endeavour to arrive on site within 1 hour of the Rogue Trader incident being reported. However, this is only under the following circumstances:

  • The trader/offender is still present at the householder’s home.
  • The trader/offender has left, but is believed to be nearby.
  • The trader/offender has left, but is expected to return.
  • A bank or building society has raised an incident that an elderly/vulnerable person has been escorted by a trader/offender to draw out a large amount of cash for work on their home.
  • The householder is particularly distressed/vulnerable and needs urgent victim support.
  • The trader/offender has left, but there is a need to attend the scene to secure evidence which may be lost later on.

If you have a complaint about a suspected rogue trader please use the contact form below.

Scams

Scams are misleading or fraudulent schemes designed to cheat businesses and consumers out of their money. They take many forms but typically bogus and fraudulent offers are sent by post, telephone or email. These include, fake lottery and prize draw wins, online dating, computer support, get-rich-quick investment cons and ‘miracle’ health cures are just some of the tricks used by scammers.

If you, a family member or a friend think you may have been a victim of a scam you can report this to the Citizens Advice Consumer Service. They will be able to provide you with practical, and impartial advice, as well as help to stop others being scammed.

For more information on types of scams see the Action Fraud and National Trading Standards Scams Team websites.

Please download our documents below for further information on Rogue Traders, and find information on bogus Roof Cleaning Services.

  • Telephone: Bogus callers, rogue traders: 01384 812045
    Fax: 01384 814455
    Out of Hours Telephone: To report bogus callers, rogue traders & door step selling out of hours phone the Bogus Caller Hotline 01384 812045
    Opening Hours: Opening times 9am until 5pm Monday to Friday only

  • Trading Standards, Peoples Directorate, 4 Ednam Road, Dudley, West Midlands DY1 1HL