Residents can continue to make any service requests through MyDudley at any time and as always we would ask people to monitor weather forecasts, plan ahead of any journeys and drive to the conditions.
Page updated: 16/01/26 16:14
Waste and recycling service update – thank you for your patience
Our crews are continuing to catch up after the recent bad weather, as well as the extra waste generated over Christmas and New Year. Here's the latest update.
Black bin (refuse)
Collections are expected to be fully caught up by Saturday morning, 17 January.
Garden waste
Some garden waste crews were temporarily redeployed to support recycling and refuse catch up.
Garden waste collections return to normal from Monday 19 January.
Please leave your green bin at the kerbside - additional vehicles will be out to collect any outstanding waste.
Recycling
Crews will be working this Saturday (17 January) to continue catching up.
Some of Friday's and possibly Thursday's rounds may still need to be collected on Monday.
If your recycling is uncollected after 3pm on Saturday, you can either:
- bring it back in and place it out again for Monday, or
- leave it securely at the kerbside
Please put recycling out as normal next week - we'll aim to get to it on the scheduled day or the following day.
Gritting
Take care if you're out and about and allow more time for your journeys.
Housing repairs
We are prioritising emergency repairs to ensure the safety of our residents. If your call is not urgent please log your issue online at MyDudley. Thank you for your understanding.
Trees
- Urgent - 0300 555 2345
- Non-urgent - Trees report
We are prioritising trees which are obstructing the highways and footways. If the tree has fallen and is on the ground, you can report this and we will attend as soon as resources are available. Please note if the tree has hazard tape attached, or around the location, you do not need to report this.
MyDudley and Dudley Council Plus
MyDudley
Remember, you can report issues via MyDudley.
Dudley Council Plus
Due to the recent severe weather, council services may be disrupted and wait times could be longer than usual. If your call is of a non-urgent nature, you may wish to contact us at another time or report your issue online at MyDudley. We appreciate your patience and understanding during this period.
Social media and bulletins
Keep up to date via
You can also sign up to regular bulletins for information on the council's news, service, events and other information.
Emergency and out of hours
Emergency
To report any Council emergency, our phonelines are open 24/7.
- Housing repairs - 0300 555 8283
- All other services - 0300 555 2345
Follow the instructions to speak to an appropriate advisor.
Out of hours
If you need to contact us in an emergency out of hours, please call Dudley Council Plus 0300 555 2345.