Dudley Mediation Service Privacy Notice

Personal data is information relating to a living person who can be identified from that data. Identification can be based on the information alone, or in conjunction with any other information. The processing of personal data is governed by the UK General Data Protection Regulation (UK GDPR) and supplemented by the Data Protection Act 2018.

We will only collect the personal information we need to provide you with relevant information, services and support, depending on the type and level of service being provided. The personal data we will collect will include (but is not limited to):

Initial provision of mediation

• Name Address
• Landline/Mobile telephone number
• Email Address

Facilitating ongoing mediation, to find a resolution (only if relevant to your mediation case)

• Gender
• Ethnicity
• Disability
• Health Conditions
• Sexual Orientation
• Criminal Convictions

The information will be used to facilitate mediation related matters. We will collect personal data in order to oversee the provision of mediation advice and services.

This may include sharing your information with other service areas of the Council to enable your specific requirements to be met.

We need to process your personal data to provide you with our mediation service, this is known as our "public task", i.e. the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the data controller as per
Article 6(1) (e) of the UK GDPR. The legislation underpinning the provision of this service is:

• Anti-social behaviour, Crime and Policing Act 2014.
• Anti-social behaviour powers guidance – March 2023.

For some activities, we may also need to process more sensitive personal information about you, this is known as special category data, for example health information data. For this type of personal data, the processing is necessary for the purposes of carrying out obligations and exercising specific rights of the controller or of the data subject in the field of social protection law as set out in Article 9(2) (b) of the UK GDPR and meets a condition in Part 1 of Schedule 1 of the Data Protection Act 2018.

To assist with resolving your mediation case, it may be necessary for us to share your personal data with other parties. This will be subject to the specific issues of your case, and only where necessary. Parties that we may have to share your data with are:

West Midlands Police
Registered Social Landlords
Housing Services (Antisocial Behaviour Team)
Social Work
Other Council Services, e.g. Environmental Health, Community Safety, Green Care
The other party involved in the mediation process, e.g. neighbour(s)

We keep your personal data for no longer than reasonably necessary. Your information will be retained in line with the Council's Corporate Records Retention Schedule. Personal information held relating to a mediation case would, on closure of the case, be held for a 3-month period.

The lawful basis for processing/using your personal data directly impacts which rights are available to you. For example, some rights will not apply, in this case we are not required to:

• erase your personal information.
• enable the right to data portability.

However, you do have the following rights and can ask us to:

• correct your personal information if it is inaccurate.
• complete your personal information if it is incomplete.
• restrict the processing of your personal information in certain circumstances.
• You also have the right to object to the processing of your personal information.

Failure to provide this personal information will result in the Council being unable to facilitate the mediation process.