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Dudley MBC Children's MASH (Multi Agency Safeguarding Hub) Privacy Notice

Dudley MBC Multi Agency Safeguarding Hub (often referred to as MASH) is the single point of contact for professionals (such as social workers, care and support staff, teachers or health professionals), and members of the public to report safeguarding concerns about adults and children across Dudley MBC.

Call Recording

When you contact the MASH, your calls will be recorded and retained for up to 90 days.

Our lawful basis for processing your personal information in this way is to protect the legitimate interests of the Council, its call centre employees, and its service users in the following way:

•  To ensure you receive a high-quality service from us
•  To protect our employee’s personal safety and wellbeing

A third party would reasonably expect to be subject to call monitoring in the above specific situations.

Your information your rights

The UK General Data Protection Regulation (UK GDPR) gives you important rights, including the right to access personal information the services hold about you.

View further details on your information rights and how to exercise them in the Corporate Privacy and Disclaimer Statement

How long do MASH agencies retain personal data?

Partnership agencies keep personal data as long as is necessary for the particular purpose or purposes for which it is held, this is in accordance with their respective Data Protection Retention Policies.

The council has a document retention policy that details how long certain pieces of information are retained. This is available on request by emailing information.governance@dudley.gov.uk

  • Any individual with concerns over the way MASH handles their personal data may contact the Data Protection Officer at the Council as below:

    Dudley MBC,
    The Council House,
    Dudley,
    West Midlands,
    DY1 1HF.

    Alternatively, you can:

    E-mail information.governance@dudley.gov.uk

    Telephone 01384 815607

  • You can also raise concerns with the Information Commissioner. The Information Commissioner can be contacted:

    Online: ICO Contact Us

    Postal address:
    Information Commissioner’s Office
    Wycliffe House
    Water Lane
    Wilmslow
    Cheshire
    SK9 5AF

    Helpline number: 0303 123 1113