Dudley Council
Dudley Skyline

Borough Halls are committed to protecting your personal data and ensuring that it is processed fairly and lawfully. Information you provide to us will be processed in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 (DPA 2018) and subsequent legislation.

Please see the Council’s Corporate Privacy Notice.

The Borough Halls Team may request information from you in relation to becoming a customer of any one of the Halls’ facilities and any other activities which you may utilise depending upon the nature of the activity.

This notice explains what personal data (information) we hold about you, how we collect, how we use and may share information about you. We are required to give you this information under data protection law.

What information do we collect

We collect personal data from and about you when you buy tickets, sign up to our newsletters, mailing lists or enter our competitions or agree to the terms of hire by signing and returning our booking forms.

How this applies to you, depends on how you use our services:

  • Purchasing tickets to one of our events
    Our ticketing operations are fulfilled by Tickets Dot Com and your personal data in relation to this is processed by Tickets dot com (Please see their Privacy Policy) this information is used by Borough Halls to fulfil our obligations to you, in delivering the event.
  • When you browse our website
    This site uses cookies for certain functions. Cookies are small pieces of data stored either on your computer's hard drive or in its memory. On this site the cookies are used for non-invasive purposes, and do not track your browsing experience. Your browsing experience will not be affected if you do not have cookies enabled in your browser.
  • Signing up to our mailing list
    This data is stored securely and used only to contact you about sharing news and for marketing. We likewise collect data from customers opting into contact from the venue via our ticketing partners for customers agreeing to this contact.
  • Booking and hiring meeting rooms or space for shows
    This data is stored securely for contractual and information purposes only, including financial data relating to your payment of deposits or other invoices. It is not used for marketing purposes.

Who uses this information

Borough Halls will be using your personal information

Why do we use this information

  • Data collected when purchasing a ticket - this information is used by Borough Halls to fulfil our obligations to you, in delivering the event.
  • Data collected when signing up to our mailing list – this information is used only to contact you about sharing news and for marketing. We likewise collect data from customers opting into contact from the venue via our ticketing partners for customers agreeing to this contact.
  • Data collected when booking / hiring our rooms / spaces – this is used for contractual and information purposes only, including financial data relating to your payment of deposits or other invoices. It is not used for marketing purposes at any time.

What is the legal basis for processing your personal information

You or your legal representative have given consent for the processing of your personal information

Who are we likely to share this information with

Within Dudley Council:

Information may be shared with other Dudley Council departments for the purposes of dealing with an issue.

It is possible that personal information may be shared for the purposes of Track & Trace.

How do we keep this information secure

  • Electronic information is stored securely on databases, systems or internal drives
  • Paper information is in locked storage
  • Only relevant (identified) staff have access to this information

How long do we keep this information

The information provided will be kept in accordance with our retention policy. Details of this are available by contacting:
information.governance@dudley.gov.uk

What are your rights

For more details on your rights please visit Dudley Council’s main Privacy Notice.

For further information regarding the use of your data please contact 01384 812921.