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The dementia gateway service supports Dudley residents who are living with dementia, including support for carers and family members.

Anyone worried about dementia, diagnosed with the condition, their families or carers can ask for help from Dementia Advisors who offer tailored advice and information about living well with dementia. This can include :

  • Help with a diagnosis
  • Dementia advise and information
  • Carer support
  • Independent living
  • Community and social support
  • Accessing short and long term support
  • Accessing The Crystal Gateway

The Crystal Gateway

The Crystal Gateway is a dementia day centre which is accessed via a social care assessment. Crystal provides respite and beneficial activity sessions in a dementia centre or in a person’s home in the community.

Please call 0300 555 0055 for information, advice and support.

What is Dementia?

Dementia is a group of symptoms caused by damage to the brain.  Symptoms include: loss of memory, mood changes and confusion.

Dementia can be caused by a number of diseases of the brain, the most common is Alzheimer's disease, and the second most is Vascular dementia.  It is important that conditions that may lead to dementia are identified and treated at the earliest opportunity.

What signs should I look for?

The following could be early signs of dementia: 

  • struggling to remember recent events, but easily recalling things that happened in the past
  • struggling to follow conversations or TV programmes
  • forgetting names of friends or everyday objects
  • repeating things or losing the thread of a conversation
  • having problems thinking or reasoning
  • feeling anxious, depressed or angry about memory loss
  • feeling confused even when in a familiar environment



If a GP suspects dementia, they will refer the individual to the borough’s Dementia Pathway. The pathway ensures a formal diagnosis by a dementia specialist. Specialist support can then be offered by the dementia nurse or advisor.

Our Independent Living brochure also gives you detailed information on the full range of services available to help keep you safe, secure, happy, well and independent in your own home, including how to return to independence after a period of illness or hospital stay. 

For more information, advice, help or support please contact our dementia gateways or view more information on Dementia on our Community Information Directory.  The Alzheimer's Society also provides valuable services, tailored to the particular needs of people with any type of dementia, and to their carers.