Help us to get it right - we know that understanding social care and its processes can be very confusing so we aim to give you high quality, easily accessible information to ensure you can make the right choices for you.
There are times when we do things well, but there may also be times when things go wrong and you are left unhappy or dissatisfied. All complaints are handled by our Quality and Complaints team.
We recognise and greatly value the importance of any positive feedback from the customers we serve. Therefore, we want to hear from you whenever you feel the service you have received merits praise.
If you are not happy with a service then you have the right to complain and be listened to. We will do all we can to resolve your complaint promptly and effectively.
If you make a complaint, we will:
If you need help communicating with us, we can arrange; large print or braille documentation, translation, text relay service, interpreting and sign language.
View historic Adults Complaints Annual Reports.