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The Dementia Gateway Service supports Dudley borough residents who are living with dementia. We also support carers and family members.

Anyone worried about dementia, diagnosed with the condition, their families or carers, can ask for help from Dementia Advisors. They offer tailored advice and information about living well with dementia. This can include:

  • Help with a diagnosis
  • Dementia advice and information
  • Carer support
  • Independent living
  • Community and social support
  • Accessing short and long term support
  • Accessing The Crystal Gateway

The Crystal Gateway

The Crystal Gateway is a dementia centre that you can access after a social care assessment. Crystal Gateway provides respite and beneficial activity sessions at the dementia centre or in a person’s home.

The Crystal Gateway also offers a meeting space for people living with dementia and their carers every Wednesday, 10am to 12pm. You can have a cuppa, chat with others and get help with any queries or support. Simply pop along or call 01384 813315 to find out more.

Call 0300 555 0055 for information, advice and support about the Crystal Gateway.

What is dementia?

Dementia is a group of symptoms caused by damage to the brain. Symptoms include loss of memory, mood changes and confusion.

Dementia can be caused by a number of diseases of the brain. The most common is Alzheimer's disease, and the second most is Vascular dementia. It is important that conditions that may lead to dementia are identified and treated at the earliest opportunity.

What signs should I look for?

The following could be early signs of dementia: 

  • struggling to remember recent events, but easily recalling things that happened in the past
  • struggling to follow conversations or TV programmes
  • forgetting names of friends or everyday objects
  • repeating things or losing the thread of a conversation
  • having problems thinking or reasoning
  • feeling anxious, depressed or angry about memory loss
  • feeling confused even when in a familiar environment

Getting a diagnosis

Your GP will discuss with you your symptoms and medical history and may carry out a series of tests to rule out other possible causes for your symptoms. They may make a formal diagnosis or may refer you to a memory assessment service.


Our service booklet gives information and advice on living well with dementia, along with details of support on offer.

Our Independent Living brochure has detailed information on the full range of services available to help keep you safe, secure, happy, well and independent in your own home. It also has advice on returning to independence after a period of illness or hospital stay.



For more information, advice, help or support please contact our dementia gateways. View more information on Dementia on our Community Information Directory.  The Alzheimer's Society also provides valuable services, tailored to the particular needs of people with any type of dementia, and to their carers. 

Contact Us

Contact our Access to Adult Social Care team.

Contact The Crystal Gateway, Brierley Hill
Telephone: 01384 813315