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Dudley Council
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Telecare represents the whole range of ‘assistive technology’ products, including alarm systems, that provide support to people in their own homes through their link to the Dudley telecare service (24/7 and 365 days a year).

What is the Dudley Telecare service?

This service can and has transformed the lives of people who wish to remain living independently for as long as they can. It also brings reassurance to users by ensuring safety within the home.

Who is the Dudley Telecare Service for?

Our service is helpful for anyone who is vulnerable or is caring for a vulnerable person and is likely to need a little extra support or assistance to remain independent within their home. There is no age barrier to the service; anyone who is isolated, lives alone or feels insecure could benefit from the service.

How can Telecare help me?

It can: 

  • raise an alarm if you have fallen
  • remind you to take your medicine
  • reassure family or carers that you are ok 
  • help you to feel secure in your home
  • help locate someone if you are prone to getting disorientated outside

How much does it cost?

The Dudley telecare service is incorporated within the property rentals for council tenants, so no extra charge is made for the service. For owner occupiers the cost is £18.36 per month (including VAT), or £15.30 per month for those who are VAT exempt. This is a standard charge, which is not dependent on the number of Telecare products installed.

How do Telecare solutions work?

After an assessment of needs Telecare equipment is installed in the home and is tailored to individual requirements.  All installations are discreet, with no trailing wires and are programmed to an individual alarm.

You can activate a support call at any time simply by pressing on your emergency pendant, or if the sensor activates on a piece of equipment then a call will automatically be activated to our operators within seconds. 

Call operators will then assess the nature of the emergency and will action an appropriate response - this may be a call or 'responder' visit.  In the case of a serious emergency, the emergency services will be contacted.

Often people are concerned that staff at the monitoring centre will be able to ‘listen in’ to them in their home. This is not the case; the alarm is completely private and staff cannot hear anything within the home unless the alarm is activated.  The only piece of Telecare equipment that does enable staff to listen is the bogus caller button.

How is the Dudley Telecare Service installed?

The Telecare solutions can be installed into any home within the community. All that is needed is a telephone line with a plug socket within two metres.

How to apply?

Referrals for the service can be made by you, your relatives or advocates, staff from health, social care, housing or voluntary agencies.

Please download and complete the appropriate Word or PDF version of the application form below. Once complete, submit your application form and other relevant documentation using the online form.

Telecare Service Range

Full details on the range of Telecare equipment:


Bogus caller button/panic alarm - Enables users to summon help if they are worried by unwanted callers.

Care Assist - Offers the same functionality as our pendant alarms but doesn't call the monitoring centre. It will directly alert a family member/carer via an audible alert and vibration.

Individual alarm - intelligent centres at the heart of the home to help people of all ages to live independently. A call can be made from anywhere in the home to the monitoring centre or relative simply by pressing a pendant or the call button on the unit. 

Pager alert - Provide reassurance and peace of mind to carers of vulnerable people.

Pendant triggers - Pendant triggers can be neck or wrist worn – an emergency call can be initiated by pressing the large red button. They can also be used to answer any incoming telephone calls via speakerphone mode from the individual alarm.

Pillow alert - Helps to forewarn users with hearing impairments to the activation of a smoke detector via visual indication or physical vibration of a pillow pad.

Sounder beacon - Is for anyone who needs additional notification of alerts from the Telecare sensors. Then activated the sounder beacon will flash and generate an alert sound. 



Bed chair/occupancy sensor - Is used at night time when a personal trigger or fall detector cannot be worn.  It comprises an unobtrusive, under-mattress pad which detects when someone has left their bed and can turn on lights to prevent falling in poor visibility. It can also activate an alarm if it senses an individual has not returned to bed after a long period of time, and can summon help in case of a fall. 

Epilepsy sensor - The Emfit epileptic seizure alarm is a sensor that monitors individuals with epilepsy and detects seizures that may occur while they sleep.

Property exit sensors - Can be used for people suffering from memory problems who may be prone to wandering from their property and alert family. 

Temperature extreme sensor - Provides advanced alerts of extreme household temperatures, it alerts an alarm when temperatures drop below 2°C, rise above 35°C or if a temperature rises quickly, for example in a fire. 


Enuresis detector - consists of a think waterproof and durable sensor mat, positioned between the mattress and top sheet of a bed. On detection of moisture it sends a signal to an alarm centre. 

Fall detector - worn using a rear belt clip, it detects a fall followed by a sudden impact, if the orientation of the user doesn't change in 15 seconds it activates a call to the monitoring centre. 

Flood detector - sends an alert if a water source in the home begins to flood, bringing prevention and reassurance to the user.

Passive Infra Red (PIR) detector - senses movement and monitors for inactivity in a defined area.  As part of a falls system it can raise an alert should there be no movement in a room for a prolonged period of time. You can then communicate with the monitoring centre via a two way speech facility. 

Smoke detector - raise alert to fires in the home.

Other aids

GPS Tracker - Small devices can be given to an individual with memory problems who could be at risk of getting lost when outside their property. Family / Carers can access the co-ordinates of the individuals location via a simple text message to their phone. 

Lifestyle monitoring - Small wireless sensors can be fitted around the home to allow monitoring of the client and develop a tailored care package to meet their needs. 

Ownphone - Small mobile devices for people who do not have telephone lines in their property. They include a red button that can be pressed to alert the emergency contact centre. 

Pill dispenser - Suitable for users of all ages, the pill dispenser removes the burden of remembering which tablets to take and when. 

Pull cord - Can be positioned anywhere in a room and can be used to raise a rapid alarm if a client has fallen over without their personal trigger or fall detector. 

External links

At Home - a regional collaboration of West Midlands councils aiming to encourage people to think about how independent living equipment, including assistive technology (known as ‘telecare’) can help to support people as they get older so they can remain living independently, successfully in their own homes. 

Ability Net, Communication Matters and the Disabled Living Foundation also provide national advice and support on equipment.