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The Dudley Children's, Adults, and Provider Portals essential maintenance

The Dudley Adults Portals will be unavailable from 12.30 pm on Friday 10th April 2026. We anticipate the above being available again from 10am on Monday 13th April 2026.

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High call volumes

We are currently experiencing exceptionally high call volumes and there may be a longer wait than usual.  If your query is not urgent please try calling again tomorrow. Please note that many of our services are available online MyDudley.

What you can expect from the Care Experienced Service

From the age of 16, you should be allocated a Personal Advisor (PA) to work with you to ensure you receive the support you need.

Your PA will work alongside your children’s social worker until you reach 18. At 18, your PA will continue to support you up to the age of 25 if needed.

We will:

  • Complete an assessment of your needs to ensure the correct services are available to you.
  • Develop and put in place a Pathway Plan detailing the support you need to achieve your goals.
  • Ensure that you experience an inclusive service; enabling any disabilities and/or additional needs to be considered as part of pathway planning with you and partner agencies
  • Provide financial advice and guidance.
  • Provide accommodation until you are 18 and housing advice for after that.
  • Provide education, training, and employment advice and support.
  • Provide a health passport and support with health and wellbeing issues.
  • Provide advice on social activities.
  • Keep in touch regularly (minimum of every 8 weeks).