Coronavirus

For the latest news, information and details of disruption to council services for Dudley Borough, please see our Coronavirus Advice page.

Dudley Council the historic capital of the Black Country
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Take five

  1. Never disclose security details, such as your PIN or full banking password
  2. Don’t assume an email, text or phone call is genuine
  3. Don’t be rushed – a genuine organisation won’t mind waiting
  4. Listen to your instincts – you know if something doesn’t feel right
  5. Stay in control – don’t panic and make a decision you’ll regret

Practical tips

  • If in any doubt, say “NO” or to end a conversation and put the phone down or to tell someone to leave your property
  • If you’re not sure, don’t open the door – Don’t engage with traders at your door, especially if you don’t know it is or are unsure about their legitimacy.
  • If you’re suspicious, talk to someone you trust and get a 2nd opinion - if you have any doubts about a phone call, email, letter or visit at the door

Things to remember

  • As the old saying goes – if it seems too good to be true, it probably is!
  • Be wary of anyone asking for money who wouldn’t normally or if the request is out of the blue
  • You can only win a lottery or prize draw if you’ve entered in the first instance
  • Legal companies will never ask you for money to make a purchase or claim a prize

Steps to reduce nuisance calls

Funding for 460 call blockers, a mixture of standard and dementia friendly units, has been secured so vulnerable residents experiencing nuisance calls can have them installed within their homes. Eligible residents are loaned the units free of charge for as long as required in order to combat the issue of nuisance calls. In order for the call blockers to work, caller ID/ caller display must be on the line, which in most cases is provided free of charge by your telephone provider.

Purchase a call blocker

Anyone can purchase a call blocker on-line, although they vary in functionality and price we have found the cheaper units to be adequate for most people’s needs. There are also some companies charging extortionate prices so make sure you check a few sites to ensure you are not taken advantage of.

Call blocking services

Did you know that many telephone providers now provide call blocking services, many of them at no additional cost so it may be worth making contact with them on a trusted number to identify what support they can provide.

We would advise you never sign up to call blocking service providers who have made contact with you. Some callers may claim to be a well-known provider which may happen to be yours, but this is a common scam.

Call blocking phones

Another option for people wishing to stop nuisance calls is to purchase a call blocking phone. Residents claim they are very effective and there are many brands available to choose from.

Another way to reduce unwanted phone calls is by signing up to the Telephone Preference Service (TPS) – it is free and takes only a few minutes.

Top tip – along with your landline, you can also register your mobile phone.