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Take five

  1. Never disclose security details, such as your PIN or full banking password
  2. Don’t assume an email, text or phone call is genuine
  3. Don’t be rushed – a genuine organisation won’t mind waiting
  4. Listen to your instincts – you know if something doesn’t feel right
  5. Stay in control – don’t panic and make a decision you’ll regret

Practical tips

  • If in any doubt, say “NO”, end a conversation and put the phone down or tell someone to leave your property
  • If you’re not sure, don’t open the door – Don’t engage with traders at your door, especially if you don’t know it is or are unsure about their legitimacy.
  • If you’re suspicious, talk to someone you trust and get a 2nd opinion if you have any doubts about a phone call, email, letter or visit at the door

Things to remember

  • As the old saying goes – if it seems too good to be true, it probably is!
  • Be wary of anyone asking for money who wouldn’t normally, or if the request is out of the blue
  • You can only win a lottery or prize draw if you’ve entered in the first instance
  • Legal companies will never ask you for money to make a purchase or claim a prize

Steps to reduce nuisance calls

Funding for 460 call blockers, a mixture of standard and dementia friendly units, has been secured so vulnerable residents experiencing nuisance calls can have them installed within their homes. Eligible residents are loaned the units free of charge for as long as required in order to combat the issue of nuisance calls. In order for the call blockers to work, caller ID/caller display must be on the line, which, in most cases, is provided free of charge by your telephone provider.