This section covers the Councils current written protocols, policies and procedures for delivering our services and responsibilities. Some of the information about policies and procedures may be covered by the Council’s constitution.
Includes: (Policies and procedures for conducting council business, for delivering our services, about the recruitment and employment of staff, policies and procedures for customer service, Records management and personal data policies and charging regimes and policies).
| Document Name arrow_drop_down | Type of information available |
|---|---|
| Charging regimes and policies | Directorate of the Urban environment - miscellaneous charges |
| Charging regimes and policies | Dudley Archives and Local history services |
| Charging regimes and policies | Fee list for Purchasing council owned property or land |
| Charging regimes and policies | Land charges fees list |
| Charging regimes and policies | Library charges |
| Customer service | Complaints procedure |
| Customer service | Complaints procedure - Social Care |
| Customer service | Council tenancies - Service standards |
| Customer service | Early Years policies and procedures |
| Customer service | Home to school transport criteria |
| Customer service | Housing application process |
| Customer service | Housing lettings policy |
| Customer service | Safeguarding Children procedures |
| Policies and procedures about the recruitment and employment of staff | Equal opportunities |
| Policies and procedures about the recruitment and employment of staff | Equality scheme |
| Policies and procedures about the recruitment and employment of staff | Fair deal for job applicants |
| Policies and procedures about the recruitment and employment of staff | Grievance policy and procedure |
| Policies and procedures about the recruitment and employment of staff | Harrassment and Bullying of Employees Policy and Procedure |
| Policies and procedures about the recruitment and employment of staff | Managing Performance at Work Policy and Procedure |
| Policies and procedures about the recruitment and employment of staff | Recruitment and selection procedure and guidelines for Managers |