Our policies and procedures

This section covers the Councils current written protocols, policies and procedures for delivering our services and responsibilities. Some of the information about policies and procedures may be covered by the Council’s constitution.

Includes: (Policies and procedures for conducting council business, for delivering our services, about the recruitment and employment of staff, policies and procedures for customer service, Records management and personal data policies and charging regimes and policies).

Document Name	Type of information available
Charging regimes and policies	Directorate of the Urban environment - miscellaneous charges
Charging regimes and policies	Dudley Archives and Local history services
Charging regimes and policies	Fee list for Purchasing council owned property or land
Charging regimes and policies	Land charges fees list
Charging regimes and policies	Library charges
Customer service	Complaints procedure
Customer service	Complaints procedure - Social Care
Customer service	Council tenancies - Service standards
Customer service	Early Years policies and procedures
Customer service	Home to school transport criteria
Customer service	Housing application process
Customer service	Housing lettings policy
Customer service	Safeguarding Children procedures
Policies and procedures about the recruitment and employment of staff	Equal opportunities
Policies and procedures about the recruitment and employment of staff	Equality scheme
Policies and procedures about the recruitment and employment of staff	Fair deal for job applicants
Policies and procedures about the recruitment and employment of staff	Grievance policy and procedure
Policies and procedures about the recruitment and employment of staff	Harrassment and Bullying of Employees Policy and Procedure
Policies and procedures about the recruitment and employment of staff	Managing Performance at Work Policy and Procedure
Policies and procedures about the recruitment and employment of staff	Recruitment and selection procedure and guidelines for Managers