If you have used this publication scheme to identify information that you require, we would normally expect any member of staff identified within the scheme, or a specified contact point, to be able to assist you in obtaining a copy of it or to be able to give you further advice.
If the information you receive is not what you need, you should first contact the named officer or Directorate concerned.
If the information you have asked for is not available you should be told why.
If you believe that you have not been dealt with fairly or appropriately then you should follow the Customer Feedback process. This process enables customers to compliment or complain about a Council service, details the service standards for dealing with complaints and lists contact details. Elected Members may be asked by customers for assistance on this.