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Essential Maintenance

Due to essential maintenance, our estore payment system will be unavailable at different times between 8am and 4pm on Sunday 14 April. We apologise for any inconvenience this may cause.

Telecoms companies in the UK are replacing the technology they use to provide fixed telephone networks (landlines). For most customers, the upgrade is expected to be complete by 2025.

What this means for me?

For most consumers, this change will be straightforward. Although the exact migration process will depend on your communications provider and the equipment they use.

If you have specific requirements (for example, if you are a vulnerable consumer or you have other devices connected to your telephone line such as alarm systems, telecare devices or fax machines), you might need to take additional actions.

If you are a vulnerable customer, or if you have general questions about the migration, you should contact your telephone provider or equipment manufacturer.