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Essential Maintenance

Due to essential maintenance, our estore payment system will be unavailable at different times between 8am and 4pm on Sunday 14 April. We apologise for any inconvenience this may cause.

Our Major Emergency Plan provides a framework for our response with partners to a major incident in the borough or affecting the borough communities

Supporting plans

The major emergency plan is also supported by a number of service specific plans.

These include:

  • Coping with a School Emergency Plan
  • Dudley Winter Action Plan
  • Dudley Winter Plan
  • Emergency Helpline Plan
  • Emergency Transport Plan
  • Excess Deaths Plan
  • Fuel Disruption Plan
  • Heatwave Plan
  • Humanitarian Assistance Centre Plan
  • Mass Fatalities Plan
  • Multi-Agency Flood Plan
  • Pandemic Flu Plan
  • Public Information and Media Plan
  • Recovery Plan
  • Rest Centre Plan
  • Severe Weather Plan
  • Site Clearance Plan
  • Town Centre Evacuation Plan

Emergency assistance centres

In an emergency the council will provide emergency assistance centres for those who have been evacuated from their homes and have nowhere else to go. More than 40 public buildings in the borough have been identified for this purpose. Volunteer staff are trained to operate rest centres to ensure your welfare whilst using these buildings.

When you attend a centre you will be given a leaflet explaining what happens, a copy of this is attached for information.

Emergencies and pets

In the event of an emergency would you know what to do to protect your pet?

Leaving pets out of evacuation plans can put pets, pet owners, and first responders in danger. Even if you try to create a safe place for them, pets left behind during a disaster are likely to be injured, lost or worse.

The following guidance provides how you can prepare for emergencies and protect your pets.