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We promote fair trading practices in Dudley and give advice to local businesses to help them comply with consumer protection laws.

We have a statutory duty to enforce a wide range of consumer protection legislation.

Trading Standards Officers ensure compliance with consumer protection legislation by:

  • inspecting premises
  • investigating complaints
  • carrying out proactive work

This includes product safety surveys and test purchasing exercises of age-restricted goods, such as tobacco and alcohol.

If needed, we can instigate legal proceedings against traders on matters such as unsafe goods or where traders have deliberately misled consumers.

The Chartered Trading Standards Institute and the Department for Trade and Industry provide free, impartial legal guidance for businesses via the Business Companion website. Topics covered include:

  • Consumer protection legislation
  • Underage sales
  • Product safety
  • Activities regarding animals
  • Agriculture
  • Weights and measures
  • Other business information

Contact us - businesses

Please note, we do not provide businesses with contractual advice - you will need to contact a solicitor, relevant trade body or you can view free, impartial legal guidance via the Business Companion website.

Business Advice line: 01384 817997

Opening hours: 9am to 5pm, Monday to Friday. Offices are closed weekends and bank holidays.

If you have an issue as a consumer, please contact the Citizens Advice Consumer Service.