Essential maintenance to payments
Due to essential maintenance of Dudley Council's payments system, no credit and debit card payments will be possible from 09:30 on Wednesday 19th February (including Callpay, online payments and card payments via DMBC Offices including Dudley Council Plus). It is hoped that work will be completed by the end of Wednesday 19th February at the very latest. We apologise for any inconvenience this may cause.
If we pay you too much Housing Benefit we can ask your employer to recover the overpaid amount direct from your salary. Using this method, employers are required to make deductions from your salary and pay the amounts deducted to the Council to reduce or clear the debt.
If you are affected we will inform you in writing and we will write to your employer to ask them to operate the scheme.
If you have been overpaid Housing Benefit and need more information see Housing Benefit Overpayments.
The Employer’s Guide provides advice on what an employer needs to do if they are asked to implement a Direct Earnings Attachment. It explains:
The guide is intended to help an employer understand the main points about Direct Earning Attachments but is not intended to be a full description or statement of the law.
A blank payment schedule must be completed and sent to the Council giving details of the amounts deducted from the employee’s salary. The completed schedule should be attached to any payments or sent in separately when payments are made by BACS. The full procedure is explained in the Employers Guide.
A blank Direct Earnings Attachment payment schedule can be downloaded below.