If your circumstances change while you are claiming housing benefit but you do not tell us straight away you could be paid more benefit than you are entitled to. The difference between what you were actually paid and what you should have been paid is called an overpayment.
We will send you a letter giving you the full details of the overpayment. The letter will tell you:
We have a duty to recover overpayments of benefit for which there was no entitlement or a reduced entitlement. We will look into the reasons as to why the overpayment occurred, decide if it is recoverable and who it should be recovered from. If your payments have been made direct to a landlord, we may decide to recover the overpayment from them.
If you are still entitled to housing benefit we will reduce the amount you get (or the amount paid to your landlord if your benefit is paid direct to your landlord).
If you are no longer receiving housing benefit we will send you an invoice.
We allow customers to make online bill payments in a safe and secure environment.
Visit our payments page to pay now selecting the payment type 'Benefits Overpayments'.
A reference must also be quoted so we can identify you. This will be your account reference, eg - 8123456.
Just ring CallPay on 0300 555 7000 (for quality and training purposes calls may be recorded and monitored) when a payment is due. Select the option for 'Payment of Benefit Overpayments'.
A reference must also be quoted so we can identify you. This will be your account reference, eg - 8123456
Using the following details:
A reference must also be quoted so we can identify you. This will be your account reference, leaving out any spaces, prefixed with 24.
For example - 248123456
You will need to bring a letter with your personal barcode on, such as your invoice or reminder for identification.
You must always quote your account reference number when making a payment.