The annual charge for our 2024/25 service is £36 per green or brown lidded bin.
After payment, you will receive confirmation of your order, and your garden waste permit will be sent to your home address. Please attach the permit to your green or brown lidded bin.
You can expect to receive your permit within 10 days of signing up. Only bins with visible permits will be collected by our crews.
We are no longer accepting new subscriptions for the 2024/25 service through MyDudley
If you would still like to subscribe to the 2024/25 service, which ends 31 March 2025 - Please contact Dudley Council Plus on 0300 555 2345 You will require a valid debit or credit card and a one-off payment of £36 will be taken.
Our current garden waste collections run for 50 weeks from 1 April 2024 to March 2025, pausing for 2 weeks over Christmas. You can subscribe to the service at any time at a cost of £36.
The service will begin from the next collection date following receipt of your permit and will continue until March 2025.
When you pay to receive a garden waste collection, you will be sent a garden waste permit to place on your bin. This will identify that you have paid for the year. Crews will also have the information inside their cabs to identify who has paid.
If you haven’t received a permit within ten days of signing up, please contact us using MyDudley and search for ‘waste issue report’.
If your bin has been presented for collection without a visible permit and has not been collected by our crew, please contact us using MyDudley and search for ‘bins – missed collection report'.
If you are unable to access MyDudley, contact Dudley Council Plus on 0300 555 2345.
A missed collection can be reported after 3pm on the day of collection and until 5pm the following day unless it is assisted. If you are expecting an assisted collection and this hasn't happened, please contact us using MyDudley and search for ‘bins – missed collection report’.
If you are unable to access MyDudley, contact Dudley Council Plus on 0300 555 2345.
We will arrange for reported collections to be picked up within seven working days of the report.
To avoid future missed collections, please ensure that your green or brown-lidded bin(s) are placed at the boundary to your property by 6am on your collection day.
No, the current service period ends in March 2025. Subscribers will receive an email reminder (if an email address is provided) before service expiry to prompt them to subscribe for the 2025-26 service without any missed collections.
The service is for residents who choose to subscribe. If you do not subscribe and make the payment, your garden waste will not be collected, and there will be no charge to you. Therefore, if you do not have a garden or do not want to pay for the collections, you do not need to do anything.
We do not intend to collect unwanted bins and ask that residents store them on their property. The bin will then be available if you decide to subscribe to the garden waste collection at a later date.
We may look at collecting unwanted bins in the future.
Please note that any requests for a replacement wheeled bin will be chargeable, regardless of whether the bin has been lost, stolen or removed at the request of the occupier.
The Council do not make money off selling the compost produced as a result of the garden waste collections. The Council pays for the haulage and processing of garden waste.
Council tax pays for the removal of general refuse as a statutory service. Garden waste collection is a non-statutory service. Introducing a charge for garden waste collection ensures that we only provide the service to those who need it. This means that garden waste removal will not contribute to any future council tax increases.
It is not illegal – but we would advise against it due to air pollution and consideration for neighbours and other residents.
No. Garden waste is currently processed via Open Air Windrow, which does not allow the inclusion of food waste. If your bin contains food waste, it will not be emptied until the food waste is removed. More information on introducing food waste collections will become available shortly following the government’s introduction of mandatory food waste collections by 2026.
No. Up to 100% of the waste in the black bin is taken to an energy-from-waste facility, which cannot accept garden waste. We will not empty your black bin if it contains garden waste.
Collection crews will monitor bins for garden waste, and we will conduct thorough checks if evidence shows previous contamination.
Yes, you can have up to four. You will need to pay the £36 subscription fee for each bin. You will also need to purchase each additional bin. Each extra bin will cost £35.
If you decide to cancel the service, you will be entitled to a full refund if you have not yet received a garden waste collection from your property and are within the 14-day cooling-off period. Please visit the MyRequests tab in MyDudley if you wish to cancel.
Please note that the 14-day cooling-off period starts when you place your order, not on your first collection date.
Residents that cancel the service during the cooling-off period after already receiving one or more collections will be entitled to a refund. However, a £15 charge will apply.
You may also cancel the service at any time. However, no refunds will be issued after the 14-day cooling-off period.
If you are unable to access MyDudley, contact Dudley Council Plus on 0300 555 2345.
The permit is attached to your address. Therefore, if you plan to move house, contact Dudley Council Plus as soon as possible and we will issue a new permit with the same expiry date as the original.
Please do not take your bin with you. It should remain at your original address. If there is no green or brown-lidded bin at your new property, you can order a new one using MyDudley and searching for ‘bins – lost or damaged reports’.
If you are unable to access MyDudley, contact Dudley Council Plus on 0300 555 2345.
There is no administration charge for transferring a permit to your new address, but new bins are charged at the standard rate.
If you are moving to an address outside Dudley Borough, we encourage you to cancel your existing service by calling Dudley Council Plus on 0300 555 2345. There will be no refund due, but this will support Dudley Council in reducing wasted resources and our environmental impact.
You can use the bin for your garden waste collections once you have contacted us. Please request a permit transfer from your previous address if you are moving within the borough and have previously paid for garden waste collections.
If you have moved from out of the borough or not previously paid for garden waste collections, then you will need to register for the service using MyDudley.
If you are unable to access MyDudley, contact Dudley Council plus on 0300 555 2345.
There are no concessions available.
Yes, you can share your bin with a neighbour if you wish. The bin will only be charged to one resident and collected from that property.
Yes, the bin for garden waste will be collected from wherever your black refuse wheelie bin is currently collected.
Yes, you can still subscribe to the service. The cost will be the same as it is for a wheelie bin. If you have reusable bags, you may still receive a permit. The permit doesn’t need to be attached to the bags, but please keep it just in case of an issue with your collection.
No, you can only have bags if, following an assessment by the Council, it is unsafe for a wheeled bin to be collected from your property.
If your bin is damaged, please visit MyDudley and search for ‘bins – lost or damaged reports’.
If you are unable to access MyDudley, contact Dudley Council Plus on 0300 555 2345 and we will arrange for a replacement.
Please note that if you have damaged your bin, you may be liable for the cost of a replacement. This charge also applies to damage due to general day-to-day wear and tear.
The service is only available to addresses in Dudley registered for domestic council tax. Business customers are not eligible.
This is an excellent alternative to paying for a collection or taking garden waste to your local household waste recycling centre. You will also produce great compost to use at home. These are available at a cost from DudleyRecycles.
The proposals were outlined in the Home Magazine, which has gone out to over 90,000 households in the borough over the last couple of weeks.
Plans to charge for the service were also covered extensively in the media by the Express & Star, Dudley, Stourbridge & Halesowen News, BBC, Black Country Radio and Birmingham Live. Those media outlets also posted the plans on their social media channels, which have a combined followership on Facebook alone of nearly 1.7 million.
Nearly a third of what we throw away is garden and kitchen waste. For example grass cuttings, leaves, and vegetable peelings.
These can easily be turned into compost which can be used on your garden. This helps to reduce the amount of rubbish that is sent to landfill. It in turn also helps to reduce the costs associated with taking away your garden waste.
Digging compost into your garden will help to improve the texture, drainage and aeration of the soil and adds nutrients. Home composting is also the environmentally friendly alternative to peat-based products.
Details about discounted composters available to Dudley residents is available on the Dudley Recycles website.
