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Essential Maintenance

Due to essential maintenance, our estore payment system will be unavailable at different times between 8am and 4pm on Sunday 14 April. We apologise for any inconvenience this may cause.

Children's Social Care - Compliments, Comments and Complaints

Help us to get it right. We know understanding social care and its processes can be confusing so we aim to give you high quality, accessible information to help you to make the right choices for children in Dudley borough.

We want to hear from you if you have a complaint or compliment about the services provided by Dudley Children Social Care Services.

The Complaints Procedure

If your complaint cannot be resolved informally by talking the problem over with someone you trust, such as a Social Worker, Advocate or Foster Carer you may wish to make a formal complaint. You can do this online, by telephone, in person or in writing with our Complaints leaflet below.

  • When you make a complaint we will require your name, contact details and a brief description of the complaint and the service it refers to.
  • If you do not wish to complain yourself, with your permission someone else can do so on your behalf.

Once we have received your complaint:

  • We will get in touch with you to acknowledge the receipt of your complaint and provide you with contact details if you have any further queries.
  • If you are a child or young person you will be offered the assistance of an Advocate to help you if required. 

Please note: If you do not meet the requirements to make a complaint under the statutory procedures then you may be considered to be dealt with under our corporate complaints process.

View historic Children's Complaints Annual Reports

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