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Council tax direct debit issue

We have had issues with our direct debit software and have unfortunately been unable to collect council tax direct debits today.

We know this may be an inconvenience and frustration for some of our customers. We apologise for this issue but want to reassure people that we are working hard to fix this.

We expect the system to be up and running soon and should have collected all outstanding payments by the early part of next week.

Thank you for your patience.

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Essential website maintenance

We will be carrying out planned maintenance on www.dudley.gov.uk Tuesday 11 August, This may involve some disruption to the site. You will still be able to raise requests through our MyDudley portal and make online payments through our eStore. We apologise for any inconvenience this may cause.

Dudley Council
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Council tax e-billing: Frequently Asked Questions

Here you can find some of our frequently asked questions regarding council tax e-billing

MyDudley e-billing logo

Frequently Asked Questions

What is council tax e-billing?

With e-billing, instead of receiving a paper bill you will be able to access your council tax information online.

The key advantage of e-billing:

  • You will receive your bill as soon as it is available
  • It saves paper so is better for the environment
  • It helps to reduce council spending by saving printing and postage costs
  • Access your bill anytime in a safe and secure way.

Who can sign-up for council tax e-billing?

Anyone who pays council tax within the Dudley Borough. All you need is a MyDudley Account

What do I need when signing up?

All you need is a MyDudley account and your 8 digit council tax reference number.

  • Don't know your 8 digit council tax reference number?

Help is it at hand. Simply begin the sign-up process and we will do the rest.

All you need to do is answer a couple more questions about you and your home.

How will I know when a new e-bill is available?

You will be sent an email letting you know that your e-bill is available to be viewed in MyDudley

How can I view my e-bill?

Each spring you will receive an email notification when your e-bill is ready to view.

To view your e-bill simply login to MyDudley and select the MyAccounts tab

I have registered for e-billing but changed my mind, can I unregister?

If you would like to unregister from e-billing you can do this in MyDudley under the MyAccounts tab

Can I still receive a paper bill once I have registered for e-billing?

If you have registered for e-billing you will not receive a paper copy of your bill.

Need further support?

Call our helpline on 0300 555 8000

Council tax e-billing

Sign-up to council tax e-billing today!