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Council tax direct debit issue

We have had issues with our direct debit software and have unfortunately been unable to collect council tax direct debits today.

We know this may be an inconvenience and frustration for some of our customers. We apologise for this issue but want to reassure people that we are working hard to fix this.

We expect the system to be up and running soon and should have collected all outstanding payments by the early part of next week.

Thank you for your patience.

Dudley Council
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Don't fall victim to fraudsters

Be aware of scammers

We have become aware of fraudsters contacting residents to offer help in reclaiming council tax, housing rent or other payments paid by Direct Debit.

Please do not disclose your bank details to anyone.

The fraudsters in these cases will ask for them.

Once they have them, they will initiate direct debit indemnity claims for monies previously paid by direct debit on the resident’s behalf.

Upon payment of the claim fraudsters then quickly transfer the funds from the victim’s bank account, leaving them in many cases with large debts to repay.

If you are approached by fraudsters or have been affected by any fraud, please contact Action Fraud

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Don't fall victim to fraudsters (PDF 478.34KB)