Dudley Council
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Our aim is to give children, young people and their families access to the best services and opportunities at places that are most convenient for you.

Our borough Family Centres are now open, but with limited walk-in services.

You can however get information and support by calling the centres below between 9am-5pm, Monday to Friday:

  • Stourbridge Family Centre- 01384 818780
  • Halesowen Family Centre- 01384 813954
  • Brierley Hill Family Centre-01384 813322
  • Dudley North Family Centre- 01384 813096
  • Dudley Central Family Centre- 01384 812440

Report a concern about a child or young person

If you are concerned about a child or young person please call the telephone numbers below.

  • During office hours call the children's services service on 0300 555 0050 selecting option 4 (9:00 – 5:00 Mon-Fri).
  • Out of office hours contact the Emergency Duty Team on 0300 555 8574.
  • In an emergency call 999.

About our family centres

The aim of the centres is to provide good quality, integrated services that have broad and lasting impact on children, their parents and the wider community.  We are passionate about the wellbeing of our children, young people and families.

Family centres provide:

  • the best start in life for every child
  • better opportunities for parents
  • access to affordable, good quality childcare combined with early education
  • stronger and safer communities
  • access to a range of child and family services

We are currently building on many examples of excellent practice within our schools, children’s centres and partner agencies.  We are developing a cluster approach within the five township areas of the borough, with schools and family centres linking together in networks with the aim of delivering better outcomes for all children and young people.

Early help

Early Help is taking action early to provide support where problems are emerging for children, young people and their families. Early help support may be provided at any point in a child or young person’s life.  You can access this help through an assessment at your local family centre.

Frequently asked questions (FAQs)

How will the centres help me?

  • Everything in one place - making it much easier for you to get the best access to health, education and childcare.
  • Dedicated staff, with lots of experience working with young children and their families, on hand to answer your questions and help you get the right advice and support.
  • Access to high quality, affordable childcare for parents and carers who want to take up adult training opportunities which will be signposted at the centre.

What services are available?

  • health services - links to health visitors, midwives and general health advice
  • access to childcare, early education and creche provision
  • links to out-of-school clubs and play schemes
  • a base for childminders
  • outreach services and support for parents
    training opportunities for adults

You are also encouraged to suggest how services should be designed and delivered to make sure they meet the needs of all local service users.

How many centres are there in Dudley?

There are 5 centres running in Dudley, giving every child the opportunity to receive the best start in life.

  • Stourbridge Family Centre - Forge Rd, Stourbridge, DY8 1XF, 01384 818780
  • Halesowen Family Centre - Lye By-Pass, Stourbridge, DY9 8HT, 01384 813954
  • Brierley Hill Family Centre - 18 Parkes Street, Brierley Hill, DY5 3DY, 01384 813322
  • Dudley North Family Centre - Bayer Street, Bilston, WV14 9DS, 01384 813096
  • Dudley Central Family Centre - Selbourne Road, Dudley DY2 8LJ, 01384 812440