Our aim for Dudley Housing Services is to always deliver excellent services.
We continue to strengthen areas of service where we could be doing better and we consistently set ourselves challenging targets and compare ourselves with other landlords in order to share best practice.
Annual Report for Tenants 2024/25
This report provides you with information about our performance during 2024/25 and our objectives for 2025/26. If you have any comments on how we can improve the report, any other topics that you would like to see included, or you would like to become more involved in scrutinising and shaping our services please contact participation@dudley.gov.uk
Annual Report to Tenants 2023/24
This report provides you with information about our performance during 2023/24 and our objectives for 2024/25. If you have any comments on how we can improve the report or include other topics that you are interested to know about, please let us know by contacting participation@dudley.gov.uk
Tenant Satisfaction Measures (TSM)
The Regulator of Social Housing has produced a list of measures which landlords have to make available to their tenants. These are called the Tenant Satisfaction Measures. They enable tenants to compare the performance of different councils and housing providers.
Results for 2025-26 show:
Tenant Satisfaction Measures (TSM) - satisfaction survey
Acuity Research & Practice, an independent market research company which specialises in social housing, was appointed to conduct a satisfaction survey with our housing tenants.
The survey questions are based on the Tenant Satisfaction Measures (TSMs) introduced by the Regulator of Social Housing from April 2023. The questions cover five themes:
- building safety
- engagement
- neighbourhood management
- handling of complaints
- repairs
Results for 2025-26 show:
