Housing Performance

We continue to strengthen areas of service where we could be doing better and we consistently set ourselves challenging targets and compare ourselves with other landlords in order to share best practice.

This report provides you with information about our performance during 2023/24 and our objectives for 2024/25.  If you have any comments on how we can improve the report or include other topics that you are interested to know about, please let us know by contacting participation@dudley.gov.uk

The Regulator of Social Housing has produced a list of measures which landlords have to make available to their tenants. These are called the Tenant Satisfaction Measures. They enable tenants to compare the performance of different councils and housing providers.

Results for 2024-25 show:

Acuity Research & Practice, an independent market research company which specialises in social housing, was appointed to conduct a satisfaction survey with our housing tenants.

The survey questions are based on the Tenant Satisfaction Measures (TSMs) introduced by the Regulator of Social Housing from April 2023. The questions cover five themes:

• building safety
• engagement
• neighbourhood management
• handling of complaints
• repairs

Providers must publish a summary of the survey approach used to generate published tenant perception measures. This must be made clearly available alongside each set of tenant perception measures published by the provider.  Please view document below, along with results:

Results for 2024-25 show:

Acuity was commissioned to undertake quarterly surveys in 2024/25 of the tenants of Dudley MBC using the Tenant Satisfaction Measures (TSMs) from the Regulator of Social Housing, following previous annual surveys. The survey was conducted by telephone, using Acuity's in-house telephone team, and 1,145 interviews were fully completed, plus a further 116 interviews, the results of which are included as required by the Regulator. This response level means the findings can be considered accurate within ±2.8% for the year, so meeting the required margin of error.

As required by Acuity, and the Regulator of Social Housing, landlords with between 10,000 and 25,000 properties should aim for a sampling error of at least ±3% at a 95% confidence level. With the level of responses received for 2024/25, the findings can be considered as meeting the required margin of error.

A summary of our key housing performance is highlighted in the documents below: