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Household Support Fund

Due to predicted high demand, applications for the Household Support Fund have now closed. Further support can be found on our Cost of Living and Household Support pages

The Dudley Mediation Service is available for advice and support to anyone who may be having problems getting on with neighbours or individuals in your community

Mediation is about listening to all sides of a dispute and enabling clients to find a solution that is acceptable to all parties. It’s a process of negotiation to help those involved reach an agreement together which everyone feels is fair.

At the end of mediation, you should not feel that there has been a ‘winner’ or a ‘loser’ - you should feel that you have come to an arrangement that you all can live with.

Mediation is a confidential and voluntary process which enables clients to reach a civil agreement.

A mediated agreement signals a fresh start

  • Please note: we do not offer relationship/marriage mediation.

Who can use the service?

Anyone who lives in the Dudley borough can use the Mediation Service regardless of who owns the property they live in. The Mediation Service is provided free of charge.

Neighbour mediation

If you are having problems getting on with neighbours or other people in your community, the mediation service may be able to help.

Mediation gets neighbours together and talking, and aims to reduce tension, anger and misunderstandings. Mediation helps all parties to work together to come to an arrangement that everyone can live with.

  • Gets neighbours together and communicating
  • Prevents further disputes if neighbours are talking

Family Mediation (intergenerational)

Building relationships between young people and parents giving all parties involved a chance to speak confidentially.

If you are experiencing difficulty in your family, it is usually best to begin discussing your issues as soon as you can. Intergenerational mediation uses trained, professional mediators who will listen to what you have to say in an impartial and confidential setting.

We believe that any dispute can be resolved no matter how long it’s been going on. The majority of people who try family mediation experience some improvement and for many it resolves their dispute completely.

  • Helps to prevent homelessness
  • Helps to reduce tension and anger between families
  • Gives the young person a chance to speak confidentially

Landlord and tenant

Landlords and tenants may at times encounter difficulties with each other which could result in legal action. The legal process can be costly and also time consuming.

Going to court is not the only way to resolve differences.

We offer a free mediation service to help landlords and tenants reach an agreement that is acceptable to both parties. We can offer help in areas such as:

  • Property repairs
  • Rent arrears
  • Threatened evictions
  • Anti-social behaviour.

Mediation can save court and other related costs and helps prevent homelessness

Contact us