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Residents' briefing and updates - major wildfire in Norton, Stourbridge

View the briefings and ongoing updates here.

Service Standards, Policies and Strategies

We have a range of strategies that are designed to help us meet the housing need of the people of Dudley. These strategies are listed below along with a brief summary.

Service Standards

The Participation Development Team is committed to provide an efficient, flexible and fair service for customers to get involved in an inclusive way that suits their circumstances, to ensure that Housing customers can have an active role in the delivery of the services we provide, and have their voices heard.

Policies

We have a number of policies in place to assist us to deliver our housing services across the borough.

Housing Renewal Policy

This Housing Renewal Policy has been adopted by the council to implement the requirements of the Regulatory Reform (Housing Assistance) (England and Wales) Order 2002. This gives councils wider powers to offer assistance.

Strategies

We have a range of strategies that are designed to help us meet the housing need of the people of Dudley.

Housing Strategy

We are currently developing our Housing Strategy.

Homelessness Strategy and Review

The Homelessness Act 2002 imposes a duty on local housing authorities to formulate and publish a homelessness strategy based on the results of its homelessness review. The strategy contains information on local levels of homelessness and rough sleeping and how we work with a range of households, partner agencies and voluntary sector organisations to help prevent homelessness from occurring.

We are currently consulting on our updated strategy.

Black Country Tenancy Strategy

The Black Country Tenancy Strategy has been produced in partnership with Sandwell MBC, Wolverhampton CC and Walsall MBC. It seeks to encourage and maintain thriving sustainable communities, and protect the vulnerable, whilst making best use of the social housing stock. 

The strategy also provides guidance on the use of Affordable Rents.