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Dudley Council
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Trading Standards, in partnership with Citizens Advice Consumer Service, provide support and protection to local consumers and businesses by advising and enforcing laws that govern the way we buy, sell, and rent.

We are responsible for enforcing a wide range of laws on the supply and distribution of goods and services and our job is to protect the public and honest businesses from rogue traders and illegal practices. Consumers have a right to receive value for money and traders and businesses should not be subjected to unfair competition from those operating outside the law.

What does Dudley Trading Standards do?

Our services include:

  • Offers free advice to consumers through Citizens Advice Consumer Service.
  • Warns the public about scams, unsafe goods and unfair trading practices.
  • Provides advice to traders and, where necessary, carry out inspections at local businesses.
  • Works with partner organisations such as the police, HMRC, Citizens Advice consumer service, National Trading Standards and Age UK to provide consumer protection and advice.
  • Investigates complaints and criminal offences, taking action (which may include prosecution) in accordance with our Enforcement Policy
  • Enforces government legislation to ensure people obey the law and publish a prosecution register.

What does Dudley Trading Standards deal with?

We deal with, but not limited to:

  • Problems with goods supplied and services carried out by a trader.
  • Doorstep crime and rogue traders.
  • Gathering information on scams and issuing relevant warnings.
  • Safety of consumer goods.
  • False or misleading descriptions of goods, prices, services and property.
  • Product counterfeiting and copyright.
  • Matters concerning sales by weight or measure, such as petrol deliveries, sales of fruit and vegetables and sales of material.
  • Age restricted sales (tobacco products, alcohol, solvents, knives and fireworks).
  • Illicit or illegal tobacco.

What can we do to help resolve the problem?

We can:

  • Offer advice to local traders about what consumer protection laws apply to them and how they can stay within the law.
  • Provide, in partnership with the Citizens Advice Consumer Service (CACS), free advice to consumers on their legal rights when buying goods or services
  • Record all enquiries and use the information to help us identify the issues of most concern to local residents and businesses. This is a vital part of our intelligence gathering work.
  • Investigate complaints and, where necessary, prosecute traders that are not complying with trading standards laws
  • If the trader involved is based outside Dudley Metropolitan Borough area or our investigations reveal that potential offences have been committed outside this area, we will pass the details to the trader's local Trading Standards team to deal with as they see fit.
  • If we are dealing with your complaint, we will keep you informed and contact you when the investigation is over.

The aims and priorities of the service are outlined in our service plan.

Dudley Trading Standards aims to deliver an effective, efficient and high quality service to improve and protect public health, protect local communities and support the local economy as outlined in our Customer Charter and Business Charter.

What can't we do?

Dudley Trading Standards can’t:

  • Demand refunds, replacements or apologies from traders or close them down; or take civil court action on your behalf.
  • Pursue a complaint where there is no legally valid reason.
  • Give out complaint information on a trader or any other information not already in the public domain.
  • Provide an opinion on the quality of goods or a trader's quality of service.
  • Help with enquires about industries that have their own Regulators or Ombudsman Schemes to deal with complaints [such as insurance, telecommunications, utility companies]
  • Help with questions about personal injuries or the sale of land or property
  • Deal with matters on food standards, food safety, hygiene and quality. These are dealt with by colleagues in Dudley Environmental Health.
  • Offer businesses contractual advice.

Confidential reporting

Our Trading Standards team relies on information from members of the public, businesses and organisations to catch criminals who trade in illegal goods and use scams to target vulnerable people.

The issues we need you to tell us about:

  • The sale of counterfeit or illegally-imported tobacco and cigarettes
  • Traders calling on vulnerable residents to offer gardening, roofing and driveway work etc.
  • Supplying counterfeit goods
  • Traders exploiting vulnerable residents by selling them over priced or misdescribed goods or services
  • Traders supplying age restricted products, for example tobacco, alcohol, knives, fireworks to children
  • Illegal money lending activity, known as loan sharks (matter will be passed to the national Illegal Money Lending team)

If you can provide information about the sale of illegal goods or scams, please let us know via our online reporting form or by our hotline on 01384 814600.

Do not use this online reporting form for supplying information if you need advice or for making a consumer complaint. This form is just for reporting an issue listed above which may provide Trading Standards with intelligence to be investigated. If you need advice or wish to make a consumer complaint, please use the link to the Citizens Advice Consumer Service in the section above.