Transport support

Advice and support to help you with the cost of travelling

Travel support for NHS appointments

You can claim help with travel costs to NHS appointments if you or your partner (including civil partner) receive any of the following benefits:

Income Support.
income-based Jobseeker's Allowance.
income-related Employment and Support Allowance.
Pension Credit Guarantee Credit.
Universal Credit and meet the criteria.

You can also claim for help with travel costs if:

You're named on, or entitled to, an NHS tax credit exemption certificate (if you do not have a certificate, you can show your award notice) – you qualify if you get child tax credits, working tax credits with a disability element (or both), and have income for tax credit purposes of £15,276 or less.
You have a low income and are named on certificate HC2 (full help) or HC3 (limited help) – you can apply for these certificates through the NHS Low Income Scheme.

Healthcare Travel Costs Scheme

If you're referred to hospital or other NHS premises for specialist NHS treatment or diagnostic tests by a doctor, dentist or another primary care health professional, you may be able to claim a refund of reasonable travel costs under the Healthcare Travel Costs Scheme

Dudley Group NHS Trust - Patient Bus Travel Offer

The Dudley Group NHS Group are offering patients (in partnership with National Express West Midlands) a Day saver Ticket for £3.40 when travelling to their hospitals.

Steps:

1. Download the NXBus mTicket app and create an account

2. Either visit the NXBus website or scan the QR Code below:

QR code for Dudley Group NHS Trust Patient Bus Travel Offer

3. Create an account, using the same email address used to register on the NXBus mTicket app

4. Ticket must be used within 48 hours of purchase

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Dudley Group NHS Trust - Patient Bus Travel Offer poster (PDF 2.03MB)

Transport for West Midlands - Passenger incentive programme

Do you work with people who are looking to change their travel habits and would like to try bus in the West Midlands? If so, Transport For West Midlands (TfWM) may be able to provide support with travel costs.

As part of the West Midlands Bus Service Improvement Plan, TfWM in collaboration with local bus operators, will be running a two-part passenger incentive scheme:

Modal Shift Programme
Excluded Access Programme

Those eligible for the passenger incentive programme will be supported with free transport via Swift technology and the nbus multi-operator bus ticketing scheme.

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Transport for West Midlands - Passenger incentive programme (PDF 202.12KB)

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Passenger incentive programme - Business expression of interest form