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The social care assessment is where we will sit down with you to discuss how you want to live your life and what care and support could help improve your situation.


To receive social care and support there is a two part assessment process:

  1. Social care assessment of your care and support needs
  2. Financial assessment which helps us to decide if you need to contribute towards the cost of your social care

The assessment puts you at the centre of the process.

It focuses on:

  • What is going well for you, your strengths, as well as any difficulties you may be facing.
  • What you want to achieve and on the solutions that fit your needs and your life.
  • Understanding what kind of support you require and how best to arrange that support.
  • Identifying any support needs eligible for support or funding from us, or from other organisations we work with – using the national eligibility threshold.

Am I eligible?

There are three eligibility criteria, all of which must be met for a person’s needs to be eligible for care and support.

The eligibility threshold is based on identifying:

  • If a person’s needs are due to a physical or mental impairment or illness
  • To what extent a person’s needs affect their ability to achieve two or more specified outcomes *
  • Whether and to what extent this impacts on the person’s wellbeing

*The two or more specified outcomes which help determine eligibility are:

• Managing and maintain nutrition
• Managing personal hygiene
• Managing toilet needs
• Being appropriately clothed
• Being able to make use of the home safely
• Managing a habitable home environment
• Developing and maintaining family or other personal relationships
• Accessing and engaging in work, training, education or volunteering
• Making use of necessary facilities or services in the local community (such as public transport and recreational facilities)
• Carrying out any caring responsibilities the parent has for a child

What if I don't meet the criteria for adult social care?

We will still be able to give you information, advice and signposting to universal services as well as prevention services provided by the council and other partner organisations.

Welfare Rights Service

Welfare benefits information and support is available to people who have had a social care assessment and those who receive support from other agencies.

If you have had a social care assessment

If you or someone you care for is assessed for adult social care support you will be contacted by a Welfare Benefits Officer as part of the social care assessment process. If this doesn’t happen automatically please contact the Access Team.

The Welfare Benefits Officer will:

  • offer a benefits maximisation service to help you claim any benefits you may be entitled to.
  • if appropriate, carry out a financial assessment to work out how much, if anything, you should pay towards the cost of your support. Find out more about Financial Assessments.

If you haven't had a social care assessment

Vulnerable individuals who have support from other agencies may be able to access benefits advice through their supporting agency.

Please note the Welfare Rights Service does not provide advice about welfare benefits to the general public. If you have not had a social care assessment please visit Benefits Advice.

Training on welfare benefits for organisations

We also provide training about welfare benefits. This training is available to services within Dudley Council and external agencies within the Dudley borough who provide support to vulnerable adults.

You can also find out more information on our Dudley Community Information Directory.