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More information on the £150 energy bills rebate

Dudley Council
Dudley Skyline

There are many ways you can pay your council tax.

Direct Debit

Pay your council tax, business rates or council housing rent by direct debit and you could win £100.

From April 2022, anyone paying their council tax and/or business rates by direct debit will be entered into a monthly prize draw to win £100. Housing have been running this incentive scheme for a few years, but now people paying their council tax and business rates by direct debit also have the chance to win £100. The first draw for the new council tax and business rates competition will be held in April 2022 and will include people who already pay by direct debit as well as new joiners. Find the full terms and conditions below.

Direct Debit - the safe, quick and easy way to pay, with a full guarantee against errors.

Benefits of direct debit

Compared to other payment methods, monthly direct debiting offers you the following advantages:

  • Saves You Time - No more queuing to pay, no more cheques to write!
  • Saves You Money - No more stamps to buy or envelopes to find!
  • Lower Administration Costs - Help to keep the council tax as low as possible by reducing handling costs.
  • Gives You Peace Of Mind - Your bank/building society makes sure your bill is paid on time.
  • Payment For Someone Else - e.g. an elderly relative.
  • Full Guarantee Against Errors - see the Direct Debit Guarantee

Setting up

Setting up a direct debit to pay your council tax in monthly instalments is simple, call 0300 555 8000 (for quality and training purposes calls may be recorded and monitored) to sign up over the phone, or just complete and return a direct debit instruction. To obtain an instruction form:

  • There should be one at the bottom of your last bill
  • Complete our online form to instruct your bank/building society to pay by direct debit

You will be notified of the amounts to be debited at least 14 days before the first payment date. If you have any queries about the direct debit scheme, please telephone 0300 555 8000 (for quality and training purposes calls may be recorded and monitored), email our Billing Section or visit the Direct Debit website.

You may also wish to register for e-Billing.

Direct Debit guarantee

  • This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
  • If there are any changes to the amount, date or frequency of your Direct Debit, Dudley M.B.C will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Dudley M.B.C to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
  • If an error is made in the payment of your Direct Debit, by Dudley M.B.C or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Dudley M.B.C asks you to.
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

Online with a debit/credit card

Customers can make online bill payments in a safe and secure environment. If you have a debit or credit card you can pay your bill via the Council's online payment system.

By phone with a debit/credit card

Just ring CallPay on 0300 555 7000 (for quality and training purposes calls may be recorded and monitored) when a payment is due. Please have your account number and debit or credit card ready when calling.

Home/Telephone Banking

Just call your bank and quote:

  • Account Name: Dudley Metropolitan Borough
  • Bank: HSBC, High Street, Dudley
  • Sort Code: 40-19-28
  • Account Number: 20950688

A reference must be also be quoted so we can identify you. This will be your Council Tax account reference, (8 digit number starting with 5 or a 6 as shown on your bill), prefixed with 09.

For example - 0951234567

In Person

Post Office

You will need to bring a letter with your personal barcode on, such as your bill or a reminder for identification.

PayPoint - Cash only

Through PayPoint at any shop displaying the PayPoint sign. You will need to bring a letter with your personal barcode on, such as your bill or a reminder for identification.

Payzone - Cash only

Through Payzone at any shop displaying the Payzone sign. You will need to bring a letter with your personal barcode on, such as your bill or a reminder for identification.

Paying by 12 Monthly Instalments

You now have the option to pay your council tax over 12 instalments rather than the usual 10.

The number of instalments you will get depends on when you register to extend your payments.

Or call 0300 555 8000 between 8:30am and 5pm, Monday to Friday (for quality and training purposes calls may be recorded and monitored).

Once requested, you will be given 12 monthly instalments for future financial years unless you tell us otherwise.

Request a new Council Tax Bill

If you need a new or replacement council tax bill.

Change your ways to Pay

Change the way you pay your Council Tax bills

Payment Arrangement

Arrange your payments