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Council tax direct debit issue

We have had issues with our direct debit software and have unfortunately been unable to collect council tax direct debits today.

We know this may be an inconvenience and frustration for some of our customers. We apologise for this issue but want to reassure people that we are working hard to fix this.

We expect the system to be up and running soon and should have collected all outstanding payments by the early part of next week.

Thank you for your patience.

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Essential website maintenance

We will be carrying out planned maintenance on www.dudley.gov.uk Tuesday 11 August, This may involve some disruption to the site. You will still be able to raise requests through our MyDudley portal and make online payments through our eStore. We apologise for any inconvenience this may cause.

What is council tax e-billing?

MyDudley e-billing logo

Council tax e-billing is another way to receive your council tax bill. Instead of receiving paper bills you will be able to view your council tax bills online via MyDudley.

This change is essential to help us: 

  • Reduce waste and work towards a greener environment and a “New Dudley”
  • Avoid unnecessary spend on paper, printing and postage
  • Make savings that can be reinvested into the services that matter most

A large portion of Dudley’s paper usage is council tax bills. This can be avoided if we all make a small change together. 

How to register

  • Login to your MyDudley account and find the registration page on the MyAccount tab.
  • Enter your details as requested. You will need your 8 digit council tax account reference to hand, this can be found on your previous council tax bill.
    • Don't know your reference? Help is it at hand. Simply begin the sign-up process and we will do the rest.

Frequently Asked Questions

Here you can find answers to common questions about e-billing. Our goal is to make your experience smooth and easy, so we encourage you to check out this section for helpful tips and advice.