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Frequently Asked Questions

What is e-Billing?

E-Billing is the way offered by the council to receive your council tax bill. Instead of receiving a paper bill you will be able to access your account information online.

Who can register?

Anyone who pays council tax within the Dudley Borough.

How will I benefit from e-Billing?

E-Billing provides a faster, more efficient and convenient way to receive and check your bills. Here are some of the advantages:

  • You can view your bill as soon as it is available, as often as you like, 24 hours day, 7 days a week.
  • Savings on postage and paper will help to minimise future collection costs.
  • It allows you to access the latest news about council tax and check your current balance online.
  • You will always know where your bill is.
  • It is environmentally friendly.

How do I register?

Follow the link 'Register for e-Billing', or just click New Customer Registration.

  • Enter your details as requested. You will need your Council Tax Account Reference to hand.
  • You will be sent an email containing your password within 24 hours.
  • To complete your registration you must sign in for the first time.

NB. If you do not receive your password email within 24 hours, please try signing up again. If you still have problems please contact your Internet Service Provider.

How can I be sure that my information is secure?

We have taken a number of measures to ensure that viewing your e-Bills is secure and that your billing details are protected.

Firstly your online bill is protected by a username and password, which only you know. For your peace of mind, you can change your password online as often as you want.

Secondly, elements of the bill specific to you, such as user details, are encrypted. The yellow padlock SSL (Secure Socket Layer) is a security protocol that ensures the information sent between a user’s PC and the organisation’s server cannot be obtained by a third party.

How will I know when my new bill is online?

You will be sent an email informing you that your e-Bill is available for viewing.

How will I view my e-Bill?

Simply click on the link provided and then log in using your email and password on the council’s secure website.

Can more than one named occupant view our e-Bill?

At present e-billing can only be set up for one email address per council tax account.

What if I forget my password?

On the Existing Customer Sign In page, follow the Forgotten Your Password? link and we will email you a new one.

What if I have a query about my e-Bill?

What if my circumstances change?

To inform us of a change of name or email address, sign into eBilling and follow the 'Update My Details' link.

For any other change in your circumstances, e.g. moving house, please notify us via our online forms.