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We are constantly striving to improve the way that we deliver our services to meet the needs of local people, and to ensure that we can measure and demonstrate our achievements. We are committed to managing our performance in line with the challenges outlined in the Council plan and it’s respective Ambition and Vision.

Regular monitoring of the priorities ensures effectiveness is continually under review and there is timely acknowledgement of success as well as emphasising actions where targets are failing.

Corporate Performance Management Reports are prepared quarterly for Cabinet and Corporate Board, with additional scrutiny provided by the Scrutiny Committees.

Performance reports 2018/ 2019

Performance reports 2017/ 2018

Performance reports 2016/ 2017

Inspection

In England, the Local Government White Paper Strong Local Government - Quality Public Services detailed the introduction of comprehensive performance assessment (CPA) for local authorities.

The Audit Commission's role in CPA has been to form a judgement on the performance and proven corporate capacity of all local authorities.

Once a judgement has been formed, the Audit Commission has produced a scorecard for every authority, which is available to the public (see link below).

In April 2009 a new inspection regime for councils replaced the CPA. The comprehensive area assessment (CAA) provides an independent assessment of how well people are being served by their local public services. It focuses on how well these services, working together, are achieving improvement and progressing towards long-term goals.

CAA reflects findings by the Audit Commission, Care Quality Commission, Ofsted and Her Majesty's Inspectorates of Constabulary, Prisons and Probation, as appropriate.

While the Area Assessment comments on how well services are working together for Dudley Borough, its residents and service users, there are also individual Organisational Assessments of Dudley Metropolitan Borough Council, West Midlands Fire and Rescue Authority, Dudley Primary Care Trust and West Midlands Police Authority.

Organisational Assessments are given a score, based on, as a minimum, managing finances, governing the business and managing resources.

The Area Assessment is not scored but may contain green flags indicating exceptional performance and/or innovation, or red flags indicating unsatisfactory progress and the need for additional measures.

Tenants annual report

A summary of our key achievements and our current, and future, priorities for housing are highlighted in the documents.