We are constantly striving to improve the way that we deliver our services to meet the needs of local people, and to ensure that we can measure and demonstrate our achievements. We are committed to managing our performance in line with the priorities outlined in the Council plan and the ambitions of the Borough Vision.
Performance management is important to Dudley MBC for a number of reasons:
- It helps us to achieve the goals of the organisation and the community
- It helps us ensure satisfaction for users and communities
- It enables us to prioritise tasks and resources
- It helps us to ensure Dudley Council provides value for money
Performance management information also enables the authority to compare performance with other metropolitan borough councils and authorities who represent the best in terms of performance and service provision. This highlights areas for our own improvement and provides examples of ‘best practice'.
Corporate performance reporting
Each part (directorate) of the council considers the Council Plan and puts together a plan of how that service can work towards the objectives. Through doing this each directorate will list a series of actions and performance measures that will demonstrate how they are progressing.
Performance measures (also called performance indicators) are reported on through our quarterly performance reports. The reports show targets and whether performance measures are on track to meet the targets. The quarterly performance reports are presented at strategic executive board, informal cabinet and the Future Council scrutiny committee.
The reports for the current year are available on the performance reporting page.
Corporate Performance Reports are developed and reported on a quarterly basis. They are reviewed by Strategic Executive Board, Informal Cabinet, the Deputy and Shadow Deputy Leader and Future Council Scrutiny Committee.
Progress against Directorate performance scorecards are monitored at monthly directorate management team meetings and circulated to directorate scrutiny committees for information and consideration.
Information on scrutiny committees is available on the Committee Management System.
A summary of our key achievements and our current, and future, priorities for housing are highlighted in our housing reports.