The National Trading Standards Scams Team provide us with information on potential scam victims, via a secure portal called Compass, which includes:
- The name
- The address
- Phone number (if known)
- Date of Birth (if known)
When the scams team visit a scam responder, they collect information which includes:
- Confirming name & address
- Telephone number (landline and/or mobile)
- Age or date of birth
- E-mail address (where applicable)
- Relevant health information, including details of health conditions
- Details of potential scams subjected or responded to
- Amount lost to scams
- Personal circumstances (e.g. recently bereaved, loneliness & isolation)
- If appropriate, family contact details (where consent to contact has been given)
- Where a call blocker is installed by the scams unit, the name, address and telephone number of the person receiving the call blocker is recorded
If a person visited requires assistance to contact banking or other financial institutions or utility providers, then details of these would also be requested, along with information relating to the existence of any power of attorney.
Where a person engaging with the scams unit agrees to become a scams marshal. i.e. with the purpose of forwarding scam mail to the National Scams Team for monitoring of scams, the name, address, telephone number and email of the scams marshal is recorded and shared with the National Scams Team.
Where a person decides to train as a Scams Champion, the name, address, telephone number and email address of the person trained by the scams unit is recorded for future contact in their role as a Scams Champion.
Where a person has undertaken the online Friends Against Scams training on the Council’s website, we will request their consent to their name, address, email and telephone number being kept for future contact by the scams unit for the purpose of dissemination of scams prevention information.
We collect information from you in the following ways:
- Paper forms
- Online forms and emails
- Telephone conversations
- Face to face meetings
We also receive information from other agencies, for example from:
- Citizens Advice Consumer Services (CACS), a government funded service receiving all first line consumer complaints and enquiries. If you live in the Dudley borough and have reported a potential scam to CACS, they will notify us of the matter including your details.
- Dudley MBC Adult Safeguarding service may refer victims of scams and financial abuse to us
- The Multi Agency Safeguarding Hub (MASH) may refer victims of scams and financial abuse to us
- Dudley MBC Telecare service’s Bogus Caller Hotline may refer victims of scams and financial abuse to us
- The Police may refer victims of scams and financial abuse to us where it is suspected that there has been a breach of legislation enforced by trading standards or where victims may benefit from advice and support from trading standards
- Financial institutions, such as banks and building societies, may make a referral for scams advice and support where there is a suspicion that a customer has experienced financial abuse.
- Other local authorities including trading standards services may make a referral to us where there is a relevance to scams prevention in the Dudley borough