We request the following details from the volunteer’s parent/guardian:
- The volunteer’s name
- The volunteers date of birth
- The volunteer’s address
- The parent/guardian’s name (and address if different to the volunteer)
- The parent/guardian’s telephone number
- The parent/guardian’s email address
We collect information in the following ways:
- Paper forms
- Online forms and emails
- Telephone conversations
- Face to face meetings
On each occasion that we engage a volunteer in a test purchase exercise, we take a photograph of the volunteer standing next to a height chart. This provides a visual record of the volunteer, including their height and attire. Should there be no sales made to the volunteer during the test purchase exercise, the photograph is deleted and not retained. If a sale is made to a volunteer, the photograph is retained for evidential purposes. The volunteer in the photograph is never identified and is referred to by their initials only. In any subsequent proceedings, for example a licensing review hearing, an interview under caution or a court hearing, should the age of the volunteer be disputed, the photograph would be shown to the licensing committee members and/or the licence holder/defendant and/or their representative as required; however it would not be retained by them but retained by the trading standards officer.
On each occasion that we engage a volunteer in a test purchase exercise, we record using a video recorder the volunteer answering the following questions:
- What is the date?
- What is the time?
- Where are you?
- What are your initials?
- How old are you?
- What is your date of birth?
- Are you carrying any cash, alcohol or tobacco? (Or other age restricted products as appropriate to the exercise to be undertaken).
The volunteer is then asked to read a pre-prepared statement that they will tell the truth if asked for their age or date of birth, that they are not carrying any fake ID and that they will not coerce the seller in any way. Should there be no sales made to the volunteer during the test purchase exercise, the video is deleted and not retained. If a sale is made the video is retained for evidential purposes.