Dudley Council
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Reflect Dudley Programme - Service Specific Privacy Notice

This Notice is designed to explain how and why information is collected by Dudley Council and the Reflect Dudley Programme.

Dudley Council currently work with Barnardos to develop ‘Reflect Dudley’, which is a specific service that supports parents who have had one or more children removed into the care system.

The programme works with mothers and fathers who no longer have any children in their care and where all court proceedings are closed. Dudley Council and Barnardos use data and service information to understand how outcomes may be improved for parents. This involves data collection and analysis by both Dudley Council and Barnardos as part of this service development. 

You can obtain more information on Reflect Dudley by contacting Barnardos 

You can also access Barnardos Privacy Notice 

To ensure that your information is used appropriately and that your privacy is respected, your personal information will be held and used in compliance with the requirements of all applicable legislation. This means that:

  • the council will take steps to ensure that your information is kept as safe as possible, and that it is always accurate and up to date
  • only those staff who need to do so will access your personal information.

The legal basis for the council sharing your contact information with Barnardos is

  • Section 10(1) of the Children’s Act 2004.
  • Section 2 (5) of the Local Government Act 2000 in order to ‘better assist children who have or are likely to become looked after children and is done on the basis of improving effective service delivery’.

This means we are relying on Article 6, 1 (e) of the General Data Protection Regulation (GDPR) to process your information. Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the council.

What type of information will be collected?

Information will be collected only from people who are referred into the Reflect Dudley Programme, this only includes parents who have had one or more child removed into care by the Dudley Council Court Team and where the case has been deemed as closed.

The type of information collected will include personal data such as names, addresses, telephone or email addresses, date of birth, social worker or other professionals who are involved with the parents, referral data, outcome star data and other comments about the service, will all be recorded and analyzed. The purpose of this is to provide parents with the best service possible, ensure the service continues to improve and develop and remains a cost effective.

Any reports or analysis of this data will be produced in a nonidentifiable format.

Any case studies, comments or quotes from service users will be anonymous.

What are your rights?

In addition to having the right to be informed about how we will use your information, you have the right (free of charge) to the following:

  • access to personal information we hold about you
  • to have your information corrected if there are inaccuracies or if the information is incomplete
  • to restrict the processing of your information in certain circumstances in accordance with applicable law
  • in some instances, to object to your personal information being used at all due to special grounds relating to your particular situation - however, there may be compelling reasons why we may need to continue using your information even in these circumstances
  • to be told if your personal information is lost and if, as a result, your privacy and rights may be at risk.

Who can I contact with any questions or complaints?

If you have any queries or concerns, then please contact the Data Protection Officer, Lewis Bourne at:

Dudley MBC,
The Council House,
West Midlands,
DY1 1HF.

Telephone 0300 555 2345, or alternatively please email information.governance@dudley.gov.uk

You can also complete the online complaints form on our website.

You also have the right to appeal to the Information Commissioner’s Office which is the UK regulatory authority for data protection issues:

Information Commissioner’s Office
Wycliffe House
Water Lane
Tel: 0303 123 1113.