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Welfare Rights Service - Privacy Notice - Training

The Privacy Notice below explains how the Welfare Rights Service (Training and Consultancy) use information about you and how we protect your privacy.

As a data controller, we must:

  • only keep your data that we need to provide services and do what the law says we must
  • keep your records safe and accurate
  • only keep your data as long as we have to
    collect, store and use your data in a way that does not break any data protection laws.

You can help us to make sure we get things right by:

  • telling us when any of your details change
  • telling us if any of the information we hold on you is wrong
  • Personal information is processed in accordance with data protection legislation.

Dudley Councils privacy notice can be viewed on the council website

What information do we collect

We only collect information from Delegates where there is a mandated requirement, or we have identified a business need. Types of information we collect are:

  • Personal information related to your work (such as name, job role, name/address of employer, works phone number and works email address)
  • Information relating to disability to ensure our training venue and material are accessible
  • Comments, compliments and complaints (personal information in order for us to respond to your comments where needed)

Who uses this information

Dudley Welfare Rights Service

Why do we use this information

Delegate information is collected by WRS and used for the provision of training to adults working in roles internal and external of the council.

Information is used to:

  • Enable us to correspond with you to offer, and confirm, training places on our courses
  • Enable us to gather feedback on provision of our courses so that we can evaluate and monitor the quality of our service
  • Allow us to provide you with a certificate of achievement for your training
  • Assist us to ensure the provision of an accessible learning environment and materials for training

Some personal details may be taken from you when you enquire about a course. This is done to enable us to contact you about learning opportunities with us and will be done with your consent.

We need to collect and process your information in order to facilitate booking and delivery of our courses

What is the legal basis for processing your personal information

  • You have given consent
  • You have entered an agreement with us

Who are we likely to share this information with

Within Dudley Council information may be shared with other Council departments where necessary to follow up a service request, complaint or to take other action requested by or agreed with you to support the development or improvement of Dudley Council services and activities.

How do we keep this information secure

  • Your data is held securely on Dudley MBC premises and IT servers adhering to the council wide data protection rules
  • We will not sell or share your information to a third party
  • Where you have given consent, we will contact you regarding courses which may interest you
  • Your details will not be passed to other marketing companies

How long do we keep this information

Personal details relating to your learning will be retained for 6 years

What are your rights

You have the right:

  • to ask for access to information about you that we hold
  • to have your personal data rectified, if it is inaccurate or incomplete
  • to request the deletion or removal of personal data where there is no compelling reason for its continued processing
  • to restrict our processing of your personal data (i.e. permitting its storage but no further processing)
  • to have your personal data rectified, if it is inaccurate or incomplete
  • to object to direct marketing (including profiling) and processing for the purposes of scientific/historical research and statistics
  • not to be subject to decisions based purely on automated processing where it produces a legal or similarly significant effect on you

If we are processing your personal information using your consent, you can withdraw your consent at any time.

Further information
If you have any worries or questions about how your personal information is handled please contact our Data Protection Officer at information.governance@dudley.gov.uk or by calling 0300 555 8283
For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner’s Office (ICO) at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.