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Bereavement Services – Privacy Notice

Bereavement Services are committed to protecting your personal data and ensuring that it is processed fairly and lawfully. Information you provide to us will be processed in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018 (DPA 2018) and subsequent legislation. Please see the Council’s Corporate Privacy Notice 

The Bereavement Services team may request information from you in relation to an application for a memorial at the crematorium or to report a problem with a particular service.

This notice explains what personal data (information) we hold about you, how we collect, how we use and may share information about you.

We are required to give you this information under data protection law.

What information do we collect

Name, address and contact details including email address & telephone number.

Who uses this information

Bereavement Services

Why do we use this information

  • To enable Bereavement Services to confirm when a memorial has been ordered and supplied.
  • To enable Bereavement Services to inform applicants when their memorial lease period is due to expire and provide details on how to extend it
  • To enable Bereavement Services to respond to an issue with a particular service.

What is the legal basis for processing your personal information

You or your legal representative have given consent

Who are we likely to share this information with

Within Dudley Council:

Information may be shared with other Dudley Council departments for the purposes of dealing with an issue or support the development or improvement of Dudley Council services and activities.

How do we keep this information secure

  • Electronic information is stored securely on databases, systems or internal drives
  • Paper information is in locked storage
  • Only relevant (identified) staff have access to this information

How long do we keep this information

The information provided will be kept in accordance with our retention policy. Details of this are available by contacting:


What are your rights

For more details on your rights please visit Dudley Council’s main Privacy Notice.

For further information regarding the use of your data please contact 01384 813970.