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Adult Social Care - Compliments, Comments, Complaints

We aim to give you high quality, easily accessible information to ensure you can make the right choices for you. But we know that understanding social care and its processes can be very confusing. You can help us to get it right.

We want to hear from you if you have a compliment, comment or complaint about our services.

You may have a complaint or compliment about:

  • the kind of services we offer
  • the services you receive
  • how helpful our services are
  • changes to services


We really value the importance of any positive feedback from the customers we serve. We want to hear from you whenever you feel the service you have received merits praise.


If you are not happy with a service then you have the right to complain and be listened to. We will do all we can to resolve your complaint promptly and effectively.

If you make a complaint, we will: 

  • Listen to what you have to say
  • Respond to you promptly, ensuring you receive a response to the issues you raise
  • Provide advice and information about how you can pursue a complaint further should you feel you need to do so

All complaints are handled by our Quality and Complaints team. A copy of our complaints procedure is available below.

The complaints process

If your complaint cannot be resolved informally you may wish to make a formal complaint. You can do this online, by telephone, in person or in writing by completing the print version of the form below.

  • When you make a complaint we will require your name, contact details and a brief description of the complaint and the service it refers to
  • If you do not wish to complain yourself, with your permission someone else can do so on your behalf

Once we have received your complaint we will get in touch with you to acknowledge the receipt of your complaint and provide you with contact details if you have any further queries.

If you need help communicating with us, we can arrange large print or braille documentation, translation, text relay service, interpreting and sign language.

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