As part of your tenancy agreement, not all repairs are carried out by us, some repairs are your responsibility.
Before you report a problem, please check who is responsible for the repair as we only carry out certain repairs. Other repairs are your responsibility.
What to do if you have a frozen or burst pipe
Sometimes pipes freezing and thawing can cause them to burst.
If you spot that one of your pipes might be frozen, turn off your inside stop tap immediately. It's usually located under the kitchen sink, but can also be found in downstairs bathrooms, kitchen cupboards, garages, cellars and under the stairs.
Open all your taps to drain the system as quickly as possible, saving some water in a buckets, if you can, for flushing toilets and hand washing. When the water stops running, turn all the taps off.
How to thaw frozen pipes
It's best to thaw out pipes slowly, with hot water bottles or towels soaked in hot water. Never use a naked flame or blowtorch to thaw the pipe – as direct heat may cause permanent damage to the pipes and could also lead to a fire in the home.
Turn on nearby cold taps (keep the stop tap turned off) as this will relieve pressure on the frozen pipe.